This episode is sponsored by CRMUG/D365UG.

Topics discussed in this episode:

Dynamics 365 for Marketing public preview is now open

Feedback from the un-deprecation of Outlook client

New support request process

What are "best practices" anyway?

When should you upgrade?

Reconsidering the lead entity

Recent changes to Voice of the Customer

Shawn is the CRMUG Field Service SIG leader

Boosting your Linked In Social Selling Index (SSI)

This episode is sponsored by KingswaySoft.

Guest Profile

Ivan Stano is the COO of Resco.net. Resco is the leading third party mobile app for Dynamics 365, and the platform on which Microosft's Field Service mobile app is built.

Topis discussed int his episode:

The history of Resco and Dynamics CRM/365

Offline challenges

How Resco's approach to offline is different

Rapidly changing mobile world

Field service mobile

Resco.next conference and what you can expect

Configuring Resco

In this episode (sponsored by Ingenius), Scott LeFante and Joel Lindstrom discuss the current state of mobile with Dynamics 365.

What are old mobile configuration recommendations that no longer apply?

How does Dynamics 365 v9 impact mobile testing?

Updated comparison of Resco and Dynamics 365 mobile.

We also discuss the upcoming Resco.Next conference where Scott and Shawn will be speaking and preview the upcoming episode of At Your Service.

In this episode (sponsored by CRMUG/D365UG) we talk about Outlook and how to make it more productive. 

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Got any questions or topic suggestions? Send us an email at [email protected]. Follow us on Twitter @prod_cast, and check the other podcasts in our network at CRM.Audio.

In today's episode (sponsored by D365UG) hosts Britta Rekstad and Matthew C. Anderson discuss different types of documentation for your Dynamics 365 implementation. They also discuss the elements of writing good documentation, as well as some tips and tricks around passing the baton of expertise to your user community.

All things D365 Documentation from MS

Dynamics Training and Adoption Kit

Dynamics 365 Book

This episode is sponsored by Maplytics™ by Inogic.

In this episode, Ulrik talks about the many ways to get Dynamics 365 data into Power BI:

Direct connection

Odata connection (old and new)

Json

FetchXML

We also talk about ways to get option set labels into Power BI.

This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts and Spotify.

This episode is sponsored by CRMUG/D365UG.

George, Shawn, and Joel discuss the following topics:

Outlook client is undead

Gaps in Dynamics 365 app

Delegate tracking

George's bulging battery

We are on Spotify now

Our MVP wish list

MDM for MDM

The case of the disappearing backup

This episode is sponsored by Maplytics™ by Inogic.

This week we are joined by Kyle Hill (kylohill) and Chris Huntingford (tattooedcrmguy) live from CRM Saturday London.

What we learned at Dynamics 365 Saturday

The Outlook Client is back!

Using bots in Dynamics 365

This episode is sponsored by KingswaySoft.

Matthew Anderson is starting a new role, so we talk about productivity when starting a new job. Career changes give you a chance to take a fresh start on your personal systems and structures.

Separating work and personal artifacts

OneNote organization

Personal contact management

Update on Microsoft To-Do

We also talk about daily routines and compare our morning and evening routines. Do you check your calendar and email when you get up in the morning?

This episode is sponsored by KingswaySoft.

This week, Shawn and Scott fight through illness, technology issues, scheduling conflicts and more to bring you a new episode of At Your Service! This week we begin our “What you need to know” series on Customer Service. Also, announcements regarding our involvement in the Field Services/Project Service Automation SIG with CRMUG!