CRM Rocks

Episode 96: Markus Erlandsson talks to Jukka Nirranen from Forward Forever about the current state of Dynamics CRM in 2020 and what highlights that has happened in the last three years. Jukka starts with talking about what has happened with Microsoft Teams and how Dataverse is now part of the platform, the second stop is licensing and how volume discounts now apply, last part is the name changes.

Bio

Jukka has been working with Microsoft business applications since 2005, starting his career with CRM version 3.0. He’s been blogging about CRM and other business applications topics for over a decade and has been awarded as a Microsoft MVP 8 times for his community contributions. Jukka is one of the co-founders of Forward Forever, a new Finnish company focused 100% on Power Platform based solutions and services.

Links

https://jukkaniiranen.com/

https://twitter.com/jukkan

https://forwardforever.com/blog/

Episode 95: Markus Erlandsson talks to Mark Smith about Center of Excellence kit for Power Platform. Mark is also known as nz365guy starts by talking about what you do when you have gotten your first couple of apps up and running on the power platform. The Center of Excellence Starter kit will help you to get insights and Mark explains how and in what ways.

Bio

As a Power platform & Dynamics 365 Evangelist, he combines his understanding of business and software applications to demonstrate how technology can assist in digitally transforming organizations.

Links

https://docs.microsoft.com/en-us/power-platform/guidance/coe/starter-kit

https://www.nz365guy.com/

https://www.nz365guy.com/microsoft-business-applications-90-day-mentoring-challenge/

Episode 94: Markus Erlandsson talks to Shane Young from PowerApps911 about PowerApps with Teams and what the new Project Oakdale is. Shane starts by talking about how he got started on YouTube and how he now has made 176 videos there, then he continues to explain how his team has moved entirely to Microsoft Teams for their collaboration and how they now leverage Teams with PowerApps. Shane explains what Project Oakdale is and how you can use it to your advantages. Then Shane helps you avoid some common pitfalls and how you can get started with PowerApps in Teams, today.

Bio

Shane Young has been a Microsoft MVP for the past 15 years and was named one of the first Power Apps and Flow MVPs. Microsoft has awarded him this for his work speaking at major conferences on their behalf, contributions to their training and documentation, and for his YouTube channel that has almost 44 million minutes of watch time for teaching people Microsoft technologies. He uses his strong relationship with the Power Apps and Power Automate product teams at Microsoft to provide his clients with the best, most up-to-date information, and techniques for their apps. Shane has consulted on apps across the globe, with Antarctica being the only continent not covered. So if you know anyone who needs a polar bear app, please let him know. When Shane is not teaching or consulting, you can find him chasing his very active children all over the city of Cincinnati.

Links

Microsoft Power Platform Center of Excellence

Shane Young on YouTube

Microsoft Power Platform documentation

Episode 93: Markus Erlandsson talks to Dian Taylor from RSM about the upcoming 2020 release wave 2. Dian starts with talking about news in Field Service, then continues to Power Plattform, Sales, then finally ends with a recommendation to move to Unified Interface now, otherwise, you are missing out.

Bio

Dian Taylor is a Microsoft Business Applications MVP and Dynamics 365 CE Presales Director at RSM. She is a seasoned pre-sales and implementation consultant specializing in Microsoft Dynamics 365 Customer Engagement since 2011. Dian has been involved in solution designing, implementing, configuring and customizing several complex scenarios in various industry sectors. She has the unique ability to clarify CRM strategies and objectives: modeling and optimizing business processes, defining user requirements, designing fit for purpose and cost effective CRM solutions.  D365-CE modules: Sales, Custer Service, Marketing, Field Service, Project Service Automation, & Omni channel. Dian also works with Power Platform components like Power Automate, Power Virtual Agent, etc.

Links

https://docs.microsoft.com/en-gb/power-platform-release-plan/2020wave2/index

https://docs.microsoft.com/en-gb/dynamics365-release-plan/2020wave2/index

http://d365goddess.com/

https://d365goddess.com/dynamics-365-2020-release-wave-2-part-1/

https://www.youtube.com/d365goddess

https://www.youtube.com/watch?v=sQDJYWnZtPA

Episode 92: Markus Erlandsson talks to Scott Durow from Develop1 about PowerApps Component Framework and how it has developed into what is today in 2020. Scott explains what types of Components there are with Field and Dataset and how it fits together with React, Fluent UI, TypeScript. Scott continues to explain how he has used PCF in his recent projects, and how he built them and how PCF is the answer to all of his prayers.

Bio

Scott is a Microsoft Business Applications MVP specializing in Dynamics 365. He is a committed and passionate software architect & technologist. Scott is a regular speaker at conferences in the UK and abroad. His software career spans more than 20 years where he has moved from assembly language device driver programming, industrial control software and then into enterprise business applications.
Scott is the author of the Ribbon Workbench for Dynamics CRM/365. He is also the principle author of SparkleXRM, the open-source Rich Client library for Dynamics CRM. He lives near Oxford in the UK with his wife, Kerrie, and three children.

Links

https://docs.microsoft.com/en-gb/powerapps/developer/component-framework/overview

https://pcf.gallery/

Examples in github: https://github.com/microsoft/PowerApps-Samples/tree/master/component-framework

Soctt Durow on YouTube: https://www.youtube.com/user/skier273

https://learn.develop1.net/

https://learn.develop1.net/courses/pcf-for-model-driven-apps

https://github.com/scottdurow

https://10times.com/power-platform-nordic-summit-stockholm, 24 Oct 2020

Powerthon – Power Platform Developer PCF Saturday
Day 1
https://www.youtube.com/watch?v=86oosrEexOs
where Scott comes in:
https://www.youtube.com/watch?v=86oosrEexOs&feature=youtu.be&t=27236

Day 2
https://www.youtube.com/watch?v=idP66_QPvKM

Episode 91: Markus Erlandsson talks to Amey Holden from DXC Technology about and her solution to use Power Automate to get Social media information back into Dynamics Marketing. Amey begins with describing what exists in Marketing app today and what existed in Social Engagement before that was discontinues, then she continues to describe how you can use her solution in all kinds a ways and how she has used it with Twitter and Instagram.

Bio

A newly fledged Business Applications Microsoft MVP and a dedicated ABC (Anything But Code) consultant who is passionate about extending and improving Dynamics Customer Engagement & Marketing with the mighty Power Platform. The end goal of which is to create enjoyable user experiences. Living the Dynamis 365 consultant life since my first day on the IBM graduate scheme and never looked back. Originally from the UK but relocated to Australia a year and a half ago for and change of scene and to avoid becoming a grown-up – I don’t plan on leaving anytime soon.

Links

https://www.linkedin.com/pulse/market-marketing-dynamics-365-part-one-amey-holden/

https://www.linkedin.com/pulse/bringing-instagram-dynamics-marketing-powered-flow-powerapps-holden/

https://www.linkedin.com/in/amey-holden

https://twitter.com/ameyholden

https://www.ameyholden.com/

Episode 89: Markus Erlandsson talks to Sheila Shahpari from Paritta Group about AI on the Power Platform and how she uses AI in her daily work to improve the customer experience. Sheila starts with explaining what AI means and then continues into the Power Platform and how it is used there, from AI Builder to stepping outside Business Applications using Cognitive services and empower your solution with azure machine learning studio.

Bio

Sheila Shahpari is a software engineer and Microsoft Business Applications MVP who currently serves as Chief Technology Officer of Paritta Group, a digital agency specialized in Customer and Employee experience solutions. She has served in many roles within the professional services industry starting her career as a programmer and software development consultant. Sheila also provides technical guidance and services to start-ups in the AI and business application space. She specializes in Enterprise Architecture, Delivery Leadership, Capability Development, CRM, Enterprise Search, AI, and Software Development. In her spare time, she is active in numerous technical communities, and is involved with various nonprofits. In addition, she is an active runner and musician (though not at the same time), and is currently attempting the title of whiskey connoisseur. 

Links

https://parittagroup.com/

https://www.linkedin.com/in/sheilashahpari/

Episode 89: Markus Erlandsson talks to Timothy Spell from OpenWater about customer acquisition and how they seek new customers, in past as well as under quarantine. Tim explains how they have used SEO and ads on keywords to get traffic together with attending conferences they grew about 35% each year. Now they work with virtual conferences and got 1000 visitors for a webinar. Tim continues to talk about how they started with the first sales and got going and how that has transformed into today’s partner-focused selling.

Bio

Tim Spell is the CEO of OpenWater He is based in the Washington, DC area. As a CEO he is incredibly passionate about non-profit work and was previously at the consulting and accounting firm KPMG.

Links

https://www.getopenwater.com/

https://www.getopenwater.com/integrations/how-openwater-and-microsoft-dynamics-work-together/

https://appsource.microsoft.com/en-us/product/dynamics-365/msnfp.msftnonprofitcommondatamodel?src=office&tab=Overview

http://www.tradeshowsamurai.com/

https://www.amazon.com/Trade-Show-Samurai-Capturing-Leads/dp/1468168711

https://www.linkedin.com/in/timspell/

Episode 88: Markus Erlandsson talks to Daryl LaBar from Gap Integrity and Jonas Rapp from CRM-Konsulterna about Early Bound Generator Vs Latebound Constants Generator where Jonas and Daryl battle to settle which tool is better.

Links:

https://www.xrmtoolbox.com/plugins/DLaB.Xrm.EarlyBoundGenerator/

https://www.xrmtoolbox.com/plugins/Rappen.XrmToolBox.LateboundConstantsGenerator/

https://www.xrmtoolbox.com/plugins/DLaB.Xrm.VsSolutionAccelerator/

CRM SDK on .Net Core https://powerusers.microsoft.com/t5/Power-Apps-Pro-Dev-ISV/Announcing-the-net-Core-SDK-for-Common-Data-Service-CDS-External/m-p/470035#M1745

Daryl:

https://github.com/daryllabar/DLaB.Xrm.XrmToolBoxTools

https://twitter.com/ddlabar

https://www.youtube.com/channel/UCR7naI_fY4LbY-TO_nLMTYA

Jonas:

https://github.com/rappen

https://twitter.com/rappen

https://linkedin.com/in/rappen

Episode 87: Markus Erlandsson talks to Gustaf Westerlund about 2020 Release wave 1 where Gustaf takes us through his best of list on the new things that are coming

• Team Member restrictions enforcement
• Power Automate and UI Flows
• Quick find
• First party app feature restrictions
• AI builder
• Backup restore, with more things
• Maker experience improvements
• Power Apps Portals
• Case resolution close dialog
• Data integrations
• Canvas components are generally available
• Forecasting improvements
• Kanban board
• Use business process flows in Office 365 apps

Bio:

Gustaf Westerlund, 8xMVP, Founder, CIO and Principal Consultant of CRM-Konsulterna. Primarily works as Solution Architect, bridging the gap between business and tech. With a deep understanding of both what it means to run a business and over 15 years experience of implementing Dynamics CRM/365 involved in probably close to 200 projects he has extensive experience from almost all industries and all sizes of business and organizations. Loves community and co-founded the Swedish Dynamics 365 User group and never misses any of the larger user group summits. Humanist that loves people and their ability to fully become their potential. Truly believes everyone has a place, they just need to find it!

Links:

Gustafs blog on Team Member License https://powerplatform.se/team-member-licensing-hammer-coming-down/

Gustafs MVP page

https://cloudblogs.microsoft.com/dynamics365/bdm/2020/01/27/2020-release-wave-1-plans-for-dynamics-365-and-power-platform-now-available/

https://docs.microsoft.com/en-gb/power-platform-release-plan/2020wave1/

https://docs.microsoft.com/en-gb/dynamics365-release-plan/2020wave1/