In this episode of The Growth Class, host Phil Masiello interviews Tina Loyd, CEO of Terry Costa.
They explore what it takes to grow and sustain a destination retail brand through changing customer expectations, technology, and market conditions.
Tina shares her journey of taking over Terry Costa in 2007, navigating the challenges of growing the business during a recession, expanding its brick-and-mortar presence and e-commerce operation, and developing an exclusive product line through international manufacturing.
The conversation also examines the importance of creating a memorable customer experience in specialty retail, building a highly trained team, and balancing growth with authenticity.
Tina and Phil discuss the practical challenges of manufacturing, forecasting, logistics, CRM implementation, and adopting AI without losing the human connection that makes a consumer brand distinctive.
Terry Costa website: terrycosta.com
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There are a lot of "experts" out there giving advice who’ve never built a thing. They’ve never stayed up all night sweating a product launch. Never had to scale a team. Never had to meet payroll.
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That’s not me.
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So if you’re done with fluff, fake gurus, and marketers who’ve never sold anything outside of a slide deck — you’re in the right place.
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