Don't track customer satisfaction. Satisfaction isn't enough. Track customer loyalty.
 
https://linktr.ee/caffcx

Don't track customer satisfaction. Satisfaction isn't enough. Track customer loyalty. https://linktr.ee/caffcx

CSAT is a BS Metric

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

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CSAT is a BS Metric

CSAT is a BS Metric

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