Cultivating a Collaborative Culture to Achieve Common Goals

Last Updated on April 6, 2022 by Owen McGab Enaohwo

Organizational goals are more attainable when teams work together in one accord.

As the chief operating officer at Frontpoint, a do-it-yourself home security system, Derek Carder set up systems to foster collaboration and prevent the formation of silos within the team. He adopted a servant leadership style to understand employees’ pain points and identify loopholes in their operations.

Derek Carder is the guest in this episode of the Process Breakdown Podcast. He sits down with the host, Chad Franzen, as they talk about the importance of cultivating a collaborative culture and understanding employees’ pain points for success.

Listen to the audio interview

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Key Resource List  

SweetProcess — Sign up for a 14-day free trial. No credit is required. 

Frontpoint 

LinkedIn Derek Carder 

The Effortless Experience by Matthew Dixon, Nick Toman, and Rick DeLisi 

Delivering Happiness by Tony Hsieh 

Show Notes    

[0:26] Intro    

* Chad Franzen mentions some of the past guests who have been on the show including David Allen of Getting Things Done and Michael Gerber of the E-Myth. * Chad Franzen introduces SweetProcess, a workflow tool that helps businesses to streamline their operations even in life-or-death situations.    * SweetProcess offers a 14-day free trial without a credit card.  

[1:25] Chad Franzen introduces the guest, Derek Carder. 

[2:00] What does Frontpoint do as a business? 

* Frontpoint is a do-it-yourself home security and automation company.  * The organization provides home security systems for keeping families, their homes, and their belongings safe. * With its headquarters in the Northern Virginia area, Frontpoint has more than 200 employees. 

[3:26] Derek talks about his day-to-day activities as COO at Frontpoint. 

* Derek works with the leadership team and the different team members across the organization’s centers to add value to their customers.  * He liaises with the entire team to expand their workforce management and quality assurance. 

[4:25] As the team at Frontpoint works remotely due to COVID-19, what challenges does it pose to Derek as the COO? 

* Working remotely offers some benefits when coordinated properly.  * You have to be purposeful in setting up session...