Cultivating Healthy Relationships in Your Team for Collective Success

Last Updated on April 4, 2022 by Owen McGab Enaohwo

What are your employees saying about your organization?

As director of operations at LCS, Jacob Harder understood that people are the greatest assets of any business. So, he created systems to help his team members be more efficient at their jobs and share their opinions about their work conditions in the organization without fear of reprisal.

In this episode of the Process Breakdown Podcast, the host, Chad Franzen, welcomes his guest Jacob Harder and talks about his time at LCS. Jacob shares his experience building healthy relationships within his team and streamlining work activities with custom tools for high-level efficiency.

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Key Resource List 

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LCS

LinkedIn Jacob Harder

Show Notes   

[0:26] Intro   

* Chad Franzen mentions some of the past guests who have been on the show, including David Allen of Getting Things Done and Michael Gerber of the E-Myth. * Chad Franzen introduces SweetProcess, a workflow tool that helps businesses streamline their operations even in life-or-death situations.   * SweetProcess offers a 14-day free trial without a credit card. 

[1:26]  Chad Franzen introduces the guest, Jacob Harder.

[2:02]  What does LCS do as a business?

* LCS is a developer and manager of senior living communities. It also does rentals for-profit and nonprofit. * The organization’s biggest business is life plan communities.

[3:22] Jacob talks about his experience working in senior living communities as a teenager.

* At the age of 13, Jacob started working as a landscaper in his father’s business. They owned several senior living duplexes in Colorado, where he grew up.* He started working on the weekends for extra money and then to raise money for college. He transitioned from working at senior living communities to other communities, such as multifamily buildings and hospitality situations.

[3:54]  What were Jacob’s primary responsibilities as the director of operations at LCS?

* Jacob was in charge of ensuring that the community was operating properly.* He created policies, procedures, and processes to align the operations of the various departments.

[4:34]  Jacob outlines some of the departments that he was in charge of operations for at LCS.

* Jacob was responsible for overseeing the operational ...