Culture Change RX

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Fostering collaboration among diverse teams and organizational tiers.

Episode Insights and Takeaways:

• Assigning goals and creating employee-driven teams can enhance employee engagement and ownership.
• Building relationships and truly listening to employees are key to effective leadership and culture change.
• Rural healthcare provides unique opportunities for community engagement and a sense of purpose.

In this episode, Sue welcomes Capstone’s Co-Founder Jane McLeod, as her guest. They discuss their love and passion for rural healthcare and the unique opportunities it provides. Jane shares her journey from the bedside to the boardroom and back, highlighting the importance of creating synergy and alignment among personnel from various departments and levels

Jane provides valuable insights and tactics for engaging employees, including aligning goals and creating employee-driven teams. The episode concludes with a reminder of the importance of building relationships, breaking down silos, and truly listening to employees.

The Virtual Patient Experience Boot Camp is designed for healthcare leaders and team members involved in patient experience improvement, communication, quality, culture, and organizational change, including:

• CEOs, COOs, and CNOs
• Patient experience leaders and improvement team members
• Nursing and department directors and s

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

2. Subscribe to our Email Newsletter
Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast.
📩 Subscribe here

3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

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Net revenue grows 69.4% in 3 years - CFO credits culture change.

Episode Insights and Takeaways

• Culture is dynamic and constantly changing, requiring intentional efforts to shape and improve it.
• Deliberate culture change can lead to significant improvements in financial performance and other measures.
• Data, celebration, and leadership are key factors in successful culture change initiatives.

In this episode, Sue interviews Matthew Streeter, the Chief Financial Officer for North Country Healthcare. Throughout the episode, Matthew emphasizes the dynamic nature of culture and the need for intentional culture change. He shares examples from his career where deliberate culture change led to significant improvements in financial performance and other measures. Matthew also highlights the role of data, celebration, and leadership in culture change, and encourages CFOs to embrace and invest in culture change initiatives.

The Virtual Patient Experience Boot Camp is designed for healthcare leaders and team members involved in patient experience improvement, communication, quality, culture, and organizational change, including:

• CEOs, COOs, and CNOs
• Patient experience leaders and improvement team members
• Nursing and department directors and s

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

2. Subscribe to our Email Newsletter
Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast.
📩 Subscribe here

3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.

Send us a Message

Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.

The Virtual Patient Experience Boot Camp is designed for healthcare leaders and team members involved in patient experience improvement, communication, quality, culture, and organizational change, including:

• CEOs, COOs, and CNOs
• Patient experience leaders and improvement team members
• Nursing and department directors and s

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.

2. Subscribe to our Email Newsletter
Get practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won’t find on the podcast.
📩 Subscribe here

3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.