In-house solution sales guru Mike Fish joins us today, exploring the three components of what Jeff Kahler believes are the foundation of successful solution sales. We'll address: What is the easiest thing to sell on the planet? How can you go from slimy salesperson to valuable asset in your target market? How can underselling a client actually pay big in the long run? The answers go far beyond selling software; these are tools just about anyone can (and should!) implement. For more from Culture of Convenience, visit us on our website at https://www.cultureofconvenience.com/episode0015

Great communication doesn’t just mean speeches, debates and closing the deal; it's a lot more than that. Consider: What are you saying when you interrupt? How can you keep your mind from wandering during conversations? What can you do to really show people they are being heard? This week, Jeff Kahler is put to the test with three quick drills you can use with your own team to boost communication skills. It all starts with Listening (to this episode): https://www.cultureofconvenience.com/episode0014

In this episode, Jeff Kahler unwraps the reason why so many executives and business owners are rating themselves poor when it comes to problem solving. What are the common pitfalls when it comes to solving problems? Are you getting caught up in those pitfalls? Problems can range from nosey employees to complaining customers to unhappy team members to passing judgment on financial decisions and more. When you view problems as challenges to be conquered, the outcome just may surprise you. For more from Culture of Convenience, visit us online at https://www.cultureofconvenience.com/episode0013

Abuse should never be tolerated in the workplace. Jeff Kahler breaks down the four types of offenders you may run into and how to handle them. Maybe you need to have a tough conversation with a co-worker; who else should be involved? What can you expect when you confront a bully? And is worth it to stick up for someone? We'll answer these questions and more in this episode, looking at harassment and discrimination from a perspective you may not have heard before. For more from Culture of Convenience, visit us online at https://www.cultureofconvenience.com/episode0012

Culture of Convenience has officially launched ten episodes, and the train keeps chugging along. This episode, Jeff Kahler addresses questions and comments submitted by you--our listeners. We'll go more in depth on topics like core values, payroll, business advancement, and career development. How you can take your Culture of Convenience to the next level? We'll also pose a challenge: will you take Jeff up on it? Listen now and tell us your thoughts at https://www.cultureofconvenience.com/episode0011

If 50% of HR managers think doing a performance review is pointless and even more employees think they get nothing out of it, why waste the time? To the contrary, when done well, performance reviews can be incredibly valuable. Learning to give proper feedback takes time, and learning to accept feedback can take a lifetime. In this episode, Jeff Kahler shares what does and doesn't work in a review. He'll also tell you how tying one specific thing to those reviews could be your biggest mistake. We'd love to hear from you! Tell us what you think of this episode and be sure to share your solid performance review techniques as well. View this episode on our website and then reach out to us at https://www.cultureofconvenience.com/episode0010

In life and in travel, you must know where you're headed before you can begin your adventure. The same is true in your career and the careers of your employees. Planning a manageable career path can be the key between just hiring another employee and watching employees thrive within your organization. Consider: what is the one thing employees need? What is it that keeps them going? Could a convenience store clerk have a career path? The answer is a resounding, "Yes!" In this episode, Jeff Kahler provides the tools you need to help your employees develop a plan for career growth. When you plan your work and work your plan, you have something that employees can sink their teeth into and get excited about. For resources, visit our website at http://www.cultureofconvenience.com/episode0009

This week, Jeff Kahler takes a deep dive into building a culture of trust in your organization. We'll talk about how trust is built over time and also what can be done today to bolster it. When we give up doing this one thing--building trust--the government and other groups have to step in and do it for us. Your "trust factor" could be the difference between building a long-lasting team and losing your best employees at a mind boggling rate. This episode will help you strengthen your organization's foundation as a culture of trust for clients, employees, and peers. For more, visit us at https://www.cultureofconvenience.com/episode0008

Sure, developing core values sounds like a given when starting a business, but did you know that sharing them can be dangerous? This episode, Jeff Kahler explains that core values should not be taken lightly. Find out what you can buy with core values when executed correctly and the consequences for not upholding them. Intrigued? Take a listen and let us know what you think at https://www.cultureofconvenience.com/episode0007

What’s standing in between a thriving team and constant turnover? And why are managers to blame for this? This episode of Culture of Convenience addresses the importance of training in employee retention. Jeff Kahler not only breaks down the importance of training new employees but also addresses the elements that are missing from the process. This episode might touch a nerve, and we'd love to hear your feedback. Just send us an email at [email protected] or visit us on the web at https://www.cultureofconvenience.com/episode0006