Guest: Ed Marx, The youngest child in a family of Holocaust survivors, hemoved to the United States when he was 10. With humble beginnings, his career began at age 16. He took successive positions over the years as a medical clinic janitor, strategic planner for a hospital, combat medic, and anesthesia tech. It wasn't until he accepted a job as a technology manager for a small healthcare system that he discovered his calling for healthcare. He quickly found the existence of a convergence of three important things. Clinical environments, business operations, and digital infrastructure - a marriage of perfect harmony that saves the lives of millions of people.

• Introduction and Reconnection
  • Rick and Ed reminisce about working together in New York City.
  • Rick introduces the main topic: Ed's humble journey from janitor to healthcare professional.
• Ed's Early Years
  • Started as a janitor at a healthcare facility.
  • Chose the job for its flexibility with his lifestyle.
  • Inspired by his experience, he chose to serve in healthcare.
• Path Towards Healthcare
  • Joined the Army Reserve for an educational stipend and became a Combat Medic.
  • Strong desire to help and serve in healthcare.
• Transition into Technology in Healthcare
  • Helped a healthcare facility increase technology adoption from 5% to 95%.
  • Birth of his daughter: used remote technology to save her life.
  • A revelation about the intersection of technology, clinical strategy, and life-saving.
• Challenges and Evolution in Healthcare
  • Struggles with silos in healthcare organizations.
  • Emphasizes the need for collaboration and removing barriers.
  • Slogan: "Stop building bricks of walls; Let's build bricks of bridges."
• The Convergence of Elements
  • Talks about the alignment of stakeholders, technology, and clinical environment.
  • Believes that information technology has evolved into innovation in healthcare.
• Culture Shift and IT in Healthcare
  • Implemented annual service days for IT employees in healthcare settings.
  • Stresses the importance of translating head knowledge to heart knowledge.
  • Real-life examples of employees connecting with patient care.
• Final Thoughts
  • Reflects on lessons learned.
  • Emphasizes the ongoing need for innovation, empathy, and collaboration in healthcare.