Brent Hayhurst, VP at Curator Hotel and Resort Collection, won't look at a new technology until he knows what KPI it's supposed to move.

💸 Labor is the largest line item on any hotel owner's balance sheet, and that's the number Curator's tech decisions chase. 🏚️ Curator skips the big splashy booths and goes straight to the fringes of the show floor, where the new ideas show up first. 🧪 A pilot that fails isn't wasted. Hayhurst treats it as proof the team needs a different approach entirely. ☎️ AI is already pulling phone calls off the front desk so staff can focus on the guest standing in front of them.

More from the show floor at HITEC. #NoVacancyNews

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