Customer Connection

In this episode, we interview Nicholas Lee, the Vice-Head of Fujitsu, a ServiceNow partner, and he talks about FlexForce.

Nicholas Lee is the Senior Director for AI and Quantum and has spent the last 18 years as a solution innovation consultant and digital transformation professional. He has been the Vice-Head of Solution Innovation & Consulting, AI/ML, Quantum-Inspired, & Blockchain for the past three years and has worked with Fujitsu for close to 16 years.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflow, Jerry Campbell, and the Portfolio Managers, Gareth Millwood, Rozmin Parpia, and Nick Derbawka.

Key highlights of the Episode:

04:30 Fujitsu FSM offering.

10:45 How FlexForce differentiates itself from ServiceNow.

18:18 Workload management and optimization.

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected].

See omnystudio.com/listener for privacy information.

In this episode, we will discuss Evora IT, a ServiceNow partner for over two years, and how ServiceNow changed how they handle their processes.

Christian Bartels is Co-Founder and CEO of Evora IT, and has previously worked with SAP and ENERGY4U for a combined total of over ten years. He co-founded Evora IT in 2011 and has been the CEO since 2014. He is currently the Managing Director of Evora IT Solutions Group GmbH.

They are joined by Beau Gibbs and Joey Punneo. Beau Gibbs is the Executive Vice President of Evora IT. He has worked in the technology solutions field for close to 7 years.

Joey Punneo is currently working as a Solutions Architect at Ness Digital Engineering, a ServiceNow Practice. He has worked with companies like Aptris, Capgemini, Seagate Technology, and more for a combined experience of over 17 years.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood, Rozmin Parpia, and Nick Derbawka.

Key highlights of the Episode:

07:08 Evora IT offerings.

16:57 Lift and shift mentality for customers.

18:10 Field Service Management structure.

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected].

See omnystudio.com/listener for privacy information.

In this episode, we will discuss how the state of South Dakota used the ServiceNow platform to give an easy-access channel to citizens wanting to do business with, or consume services provided by the state.

Pat Snow is the Chief Technology Officer for the state of South Dakota. He has been delivering IT services to the executive branch of state government, K-12 in South Dakota, as well as higher education since 1997 in various capacities, including telecommunications, data centers, and endpoints.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

03:32 Public sector digital transformation in South Dakota and expected outcomes.

09:52 Unrealized outcomes of value on implementation.

12:28 The single most important thing for potential customers.

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected].

See omnystudio.com/listener for privacy information.

In this episode, we will interview Veterans of the United States army for the upcoming Veterans Day about what they do at ServiceNow and how transition programs help upskill veterans.

Herb Thompson is a retired Special Forces (Green Beret) leader and the only person in the US Army history to have earned the Green Beret and Drill Sergeant of the Year award. He has worked as a Program Manager for the Veteran Programs at ServiceNow since November 2021 and is the author of the best-selling and award-winning book, The Transition Mission.

Javier Chen is a US Navy Veteran who has worked with ServiceNow since August of 2018 and is currently the Senior Technical Recruiter and Staffing Representative.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood, Rozmin Parpia, and Nick Derbawka.

See omnystudio.com/listener for privacy information.

In this episode, we will discuss User Experience (UX), User Interface (UI), and Human Center Design (HCD) which bring value to the customers and partners.

Arnold June is a Director of Design Programs. He focuses on design operations, and AJ Siegel is a Senior Staff Product Designer. He focuses on the workflow design studio in pre-sales organization, working directly with customers on unique innovations and digital transformation at the ServiceNow platform.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

05:33 Providing value to our customers and partners

06:21 User Experience (UX) plays an important role

07:53 Introducing user-centric design for ServiceNow customers

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected].

See omnystudio.com/listener for privacy information.

In this episode, we will discuss the ServiceNow platform, Technology, and how customers can maximize the use of the ServiceNow platform.

Nick Tzitzon is a Chief Strategist and Corporate Affairs Officer who has worked in the public sector in the local government, state government, and then at the national level for the US government. He spent eight years at SAP, and then became the CEO of SAP and decided to become the CEO of ServiceNow.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

03:21 Best team-building activity.

04:10 Key differentiators for ServiceNow versus cloud-based software.

10:47 How can ServiceNow customers maximize the use of the platform?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected].

See omnystudio.com/listener for privacy information.

In this episode, we will discuss Customer Service Practice, which provides on-site support to customers' issues and also helps customers with domain separation.

Kirsten Brandenburg is the Director of Global ServiceNow CSM Centre of Innovation at NewRocket. She focuses on Field Service Management to help customers’ issues onsite. She also contributes to the Managed Service Provider industry, which allows data separation and segregation.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

03:15 What is NewRocket, and what do they offer?

06:52 Extensive Disney or Starbucks experience

09:31 Key players in breaking down barriers

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email to [email protected]

See omnystudio.com/listener for privacy information.

In this episode, we will discuss Citizen’s Service Solutions, which provides emergency and non-emergency support to citizens.

Will Loving is the co-founder and the CEO of Servos. He focuses on implementing Citizen's Services Solutions on the ServiceNow customer workflow platform and leveraging his 30 years of SAP and other enterprise solutions implementation experience.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

05:42 How Servos enhances ServiceNow's offerings?

07:30 Various government projects and its experiences and benefits

13:20 Citizen-helping key players

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email at [email protected]

See omnystudio.com/listener for privacy information.

In this episode, we will discuss Customer Service Management, IVR, and KPIs that are really the key to customer service management. 

Steve Zirkel is a Global Vice-President of Customer Service Management, where he works on creating value through technology innovations. He provides us insights into the SaaS industry and many elements of customer service technology, including customer service and marketing solutions.  

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka. 

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an e-mail to [email protected] 

See omnystudio.com/listener for privacy information.

In this episode, we will learn about Cask and discuss product management, process optimization, and development strategy from both the business and consulting perspectives.

Kylie Harris is a Workplace Service Delivery Leader and a member of the ServiceNow exclusive partner Cask, where she focuses on improving employee experience in the connected workplace.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

04:35 ITSM integration

07:35 Opportunities while working at 7 Eleven

10:00 What is Cask?

12:03 Workplace service delivery practice

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email to [email protected].

See omnystudio.com/listener for privacy information.