Customer Connection

In this episode, we discuss the role IVR can play in simplifying entrepreneurial processes.

Denis Seynhaeve is the chairman and CEO of ServiceNow innovation partner 3CLogic. He shares his insights and discusses features of IVR that can prove helpful to entrepreneurs.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

04:36 What 3CLogic is and how it can benefit customers.

07:17 Partnership between ServiceNow and 3CLogic

08:46 Why voice is important for ServiceNow customers

14:53 What exactly is an IVR?

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email at [email protected]

See omnystudio.com/listener for privacy information.

In this episode, we will discuss how Now Learning’s courses and certification programs can help you build your expertise and advance your career.

Amanda Johnson, a member of the ServiceNow Training and Certification Organization and Master Technical Curriculum Developer, provides us with insights into every phase of certification and training.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode:

04:20 Importance of the training and certification

08:14 How to structure and design your training

10:31 What point is training effective for the customer

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, send us an email at [email protected].

See omnystudio.com/listener for privacy information.

In this episode, Mari Gottlieb and Angie Campos, experts in the Financial Services industry, are at the forefront of innovation by working on ServiceNow’s newest industry products.  

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.  

Key highlights of the Episode:   

10:56 – WOW, your customers  

13:27 - Now platform's most significant selling point  

15:40 - Best tip for consistent content consumption  

16:53 - Leading practice implementation strategy  

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected].  

See omnystudio.com/listener for privacy information.

Whitney Anderson, a customer care vendor manager, and Terrance Pleasant, a CX project manager, talk to us about the overall implementation process of ServiceNow’s Customer Service Module (CSM). 

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka. 

Key highlights of the Episode:  

06:56 - ServiceNow CSM implementation 

10:20 - The Medallia integration and its customization 

13:41 - The customer service portal and 3CLogic implementations 

18:39 - Instant wins after the implementation 

 
To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected]. 

See omnystudio.com/listener for privacy information.

In this episode, we bring experiences from Maik Skoddow, a 2022 ServiceNow Community MVP, who has answered 7500 questions on the ServiceNow Community and has helped many solve their implementation challenges. Maik shares his experience on why implementors should leverage the ServiceNow community and how they can make the best use of it to get the solutions quickly. He also explains getting involved with the Now Community, his process around creating knowledge source documents, and how someone can get started with the community today.   

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.  

Key highlights of the Episode:   

05:11 - Maik's approach to working with ServiceNow developers   

06:34 - The Idea behind the knowledge source document  

08:21 - The importance of the knowledge source document  

09:28 - The Content Creation Process  

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected].  

See omnystudio.com/listener for privacy information.

This podcast episode provides profound insights into ServiceNow implementations in process and risk management and ingeniously architecture to cater to business needs.  

David Farrell, Director of leading practices for technology workflows, shares his experience with ServiceNow Implementation Partners to help their customers and partners deliver successful implementations and get to value fast by publishing specific process guides and other leading practice content. 

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka. 

Key highlights of the Episode:  

00:44 - David’s background and how he got into ServiceNow Workflows 

07:26 - ServiceNow implementation journey 

09:38 - Challenges in creating value for the customers 

11:56 - Unique characteristics of Now Creates leading practice content 

To learn more about the implementation and adoption of the ServiceNow Platform, subscribe to the Customer Connection Podcast on Apple Podcasts or wherever you listen to podcasts. For feedback, please send us an email at [email protected]. 

See omnystudio.com/listener for privacy information.

In this episode, we will see how Now Create is helpful for every persona involved in the planning and delivery of a ServiceNow implementation project.

Sandra Gagnon, Director of Content Production and Creator of the Now Create Methodology, provides us with insights into all touchpoints in the implementation journey.

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood, and Nick Derbawka.

See omnystudio.com/listener for privacy information.

Experience Design is crucial in delivering and driving value for ServiceNow Customers.

Victor Chan, Product Success Architect, shares his experience with ServiceNow Implementation Partners to help them craft their own signature experience design and delight the customers in the first pass. 

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode: 

03:09 - Victor’s background and how he got into Product Management

05:08 - Delivering and driving value for ServiceNow Customers

06:48 - Experience Design at ServiceNow

09:54 - The biggest challenge with Experience Design

13:52 - One piece of advice for the Implementation Partners

See omnystudio.com/listener for privacy information.