Customer Experience Leaders Chat

In a new episode, Yemi, Manager of Support Performance at Desire2Learn helps us understand why successful OKRs need to be clearly measured and frequently communicated in support organizations. 

In a new episode, Ian from Aircall shares his concerns with training and equipment shipping, and he tells us the ultimate outcomes of the team's first foray into remote teams.

In a new episode of the podcast, Jeff from GitLab will help you understand the value of the SuccessOps team to your organization, how to build it as you scale, and why you may not even see the inefficiencies affecting you today.

In our conversation, we discuss how Scott Lawrence, Director of Customer Success and Brand at Rachio, uses data analytics to decide very precisely what services bring the most value to their customers.

In our conversation, Sylwia shares the creative solutions put in place to help provide high-quality support at scale.

In our conversation, Tom from Monday.com outlines how programs and others have helped them to reduce average handle time, increased customer engagement with their customer experience team, and close more renewals and trial conversions.

In a new episode of Customer Experience Leaders Chat we asked Sarah Ellenberg, program manager at PartnerHero, to walk us through why quality assurance is so crucial to customers' success. You will also get to know all about how their program and how it can be used for agent growth and enhanced engagement.