Customer Experience Leaders Chat

In a new episode, Craig from SupportNinja helps you build a plan to outsource easily and with the most positive impact to your team.

In a new episode, Charlotte from Snowplow Analytics shares how companies can successfully improve their support processes leading to better customer and business outcomes.

In a new episode, Elliott from Flickr walks us through how SmugMug acquired Flickr in 2018 and unpacks the idea of redefining support during an acquisition.

Listen as Justin from Shopify outlines how tiering can improve cross-functional trust and create more engaged support agents.

In a new episode, Tue from Dixa talks about how he puts his Customer Success team on 'enablement sessions' with their clients to learn how they use the tool and then make recommendations towards solving more business problems.

In a new episode, Jacob from Slido highlights the support techniques they use to make sure they are building the best possible product and driving better customer outcomes.

Listen to our conversation as Sukhpreet, VP of Operations at Unifyed outlines what she observed, how she structured the team, the differences in hiring profiles, and how you can determine if this approach will benefit you and your customers!

In our conversation, Paul, VP of Customer Operations at Omnisend, talks about tips and tricks you can use to build a support team that enhances your company's offerings and evolves alongside your customers' demands.

In our conversation, Jake, Customer Success Manager at Atlassian Statuspage, dives in on how to fully prepare customers when a major change goes out the door. 

In our conversation, Ingmar from ChartMogul outlines what has made his team successful and how he plans to advance it even further through better automation and data-driven, high-care customer touchpoints.