Allowing the customer to get off the phone and “think about the purchase” on their own terms is often a death sentence to a potential sale. Learn how the top closers avoid this in our final episode of the series.

Some of the most successful sales calls are actually animated, debate-like conversations where the agent digs into customer objections and concerns head on. Check out episode 4 to learn why this seemingly aggressive approach works.

Converting shoppers into buyers is where inbound sales are won or lost. Tune in to this episode to learn how the top performers handle shoppers and why prescriptive guidance has the greatest impact on conversion rates.

Did you know a large number of customer calls to the sales department are actually service calls that have gotten a little bit lost? In this episode we discuss how the best sales agents will immediately redirect the call and why that matters.

Join Matt Dixon and Ted McKenna in the first episode of our learning series in which they dive into the details of our research and findings from the recent article in Harvard Business Review on the four behaviors that boost inbound sales.