Customer Secrets

Customer Secrets

By Tim Van MilliganBusiness
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Customer Secrets episodes

  • Why Choose Personality Data over Demographic Data?
    How would you like a 50% improvement in your advertising effectiveness?
    That 50% improvement was verified by researchers at Cambridge University and reported in the Nov 2017 issue of the Proceedings of the National Academy of Sciences.
    Does that sound exciting to you? Does to me.
    Do you remember the Cambridge Analytics controversy?
    That company that was in the news during and after the 2016 Presidential Elections. They were hired by the Trump campaign because they claimed they could micro persuade on a “mass level” through email messages and targeted internet ads.
    What is it about “personality” that they’d want a ‘personality data’ set over something else like “demographic” data? After all, demographic data is widely available and dirt cheap.
    The second question you might ask is why “Facebook data?” Why not Google AdWords? Why not from another source?
    And finally, the third question we'll discuss is “what did they do with that data once they have it?”
    16 min
  • Introduction to the Customer Secrets Podcast
    What is the secret? It is that you can use "personality theory" to persuade your customers to buy from you. In this introduction episode, I'll go over my reasons for revealing the secrets of personality, and what topics about human personality this podcast will discuss.
    Obviously, we'll talk about things like the Myers-Briggs personality model (MBTI), the Big-5 Traits (OCEAN model), DiSC, the Keirsey Temperament Sorter and other models that reveal a person's personality. But the overall emphasis will be about how this can be used in business to increase your sales and profits.
    We'll also discuss the difference between using "Personality Type" to persuade versus using it to manipulate others. This is a powerful tool, and it can easily be used to manipulate others, so I want to make it clear what that dividing line is between persuasion and manipulation.
    You are about to discover the cutting edge information on sales and marketing because this is what makes your customers tick.
    17 min

About Customer Secrets

From the publisher's feed

This is the Customer Secrets podcast, where we dig deep into the personality of people and uncover the secret triggers that cause them to buy. If you want to discover what makes people tick, and/or if…