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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...... more
FAQs about Customer Service Culture [EN]:How many episodes does Customer Service Culture [EN] have?The podcast currently has 49 episodes available.
March 25, 2015#09 A social networking dinnerWhy people endorse you? Here's my experience about social networkingHighlights of this podcast:00:25 Setting up the table for dinner...01:05 Why people endorse you?01:55 How to take advantage of social networking.02:09 Each online conversation is a BIG chance for you.03:50 Reaching to a broader audience.04:25 Greetings (till next one).Read full article here –> http://linkd.in/1FUxFAg...more6minPlay
December 19, 2014#08 Digital inspirational wishesIn this podcast i give some inspirations to better plan your 2015 Business goals.Highlights of this episode:0:29 Intro.0:48 Do you really need Social Media predictions?1:11 Review your current year's results.1:51 Setting Social Media priorities.2:15 Two inspirational articles* for you (links below in the "more juice for you" section of this post).3:10 Two options for your digital marketing strategy.3.47 How to avoid procrastination.4:08 Trello: your project management visual tool.4.55 Outro.5:05 Breaking news about my YouTube channel.Read the full article –>http://linkd.in/1sX7yjb...more6minPlay
November 23, 2014#07 Fear of withered reputationCheck out the highlights of this 7th Social Antipasti Podcast:At minute 0:45 –> Intro: why Companies are concerned about their staff social behavior.At minute 1:30 –> At work/at home; how does your staff socially behave.At minute 2:11 –> Impulsive acts on Social Networks may affect your reputation and your life.At minute 2:47 –> a dramatic example [case study].At minute 3:20 –> think before hitting that button.At minute 4:27 –> setting up a clear and effective Social Media policy.At minute 5:13 –> Outro. Enjoy the article here >http://linkd.in/1y8Zzos...more6minPlay
October 20, 2014#06 Your online audience rulesIn the 6th episode of Social Antipasti podcast I'll be talking to you about the power of online audiences. Check out the highlights below:At minute 0:30 –> Intro: why your online audience rules.At minute 1:30 –> Clients are more aware than ever.At minute 2:05 –> Go where your audience is.At minute 3:55 –> Case study: Why Copyblogger set to close their Facebook page.At minute 5:20 –> Outro: Focus on the right tools. Read the full article ->http://linkd.in/1roLEDx...more6minPlay
September 09, 2014#05 Let your Customer Service be humanIn the 5th episode of Social Antipasti podcast I will tell you why and how you can deliver an excellent Customer Service.Check out below the highlights of this Podcast:At minute 0:40 –> Why your Customer Service needs to become more 'human'.At minute 1:30 –> Understand your clients' needs.At minute 2:15 –> The key to be competitive in the Social Customer Service era.At minute 3:20 –> Your employees are crucial to reach your goals says Annette Franz (and I agree with her)At minute 4:10 –> Make sure your staff is aligned with your core values and targets.Read the full article –> http://linkd.in/1uv4BZL...more6minPlay
August 04, 2014#04 Social Customer Care challengeIn this 4th episode of the Social Antipasti podcast, I will give you some tips to help you face the new challenges deriving from Social Customer Care. Check out below the magic moments of this Podcast:At minute 1:00 –> Consolidate your Customer Care cultureAt minute 2:00 –> 5 points loved by every online customerAt minute 3:25 –> Online conversations are not private: consequences for Brands. Read the full article here --> http://linkd.in/1qVByQH...more6minPlay
July 07, 2014#03 Be a PioneerIn the third episode of Social Antipasti I will help you challenge yourself so that you'll go on with your ideas and turn them into actions and projects.Read the full article -> http://linkd.in/1r3T2a4Catch the best moments of this 5-minute Podcast:At min. 1:30 "how does it feel to leave your comfort area"At min. 2:30 "overcome your fears and become and innovator"At min. 4:25 "don't be influenced by pessimistic views"...more6minPlay
June 02, 2014#02 How to build social engagementSocial Antipasti is my 5-minute podcast pill in ENGLISH. This episode is focused on Social Engagement:How to use empathy and networking to empower Social Engagement....more6minPlay
May 14, 2014#01 The Art of NetworkingSocial Antipasti is my 5-minute podcast pill in ENGLISH. It's mainly focussed on:-Social Media-Social Customer Care-Online Reputation...more6minPlay
FAQs about Customer Service Culture [EN]:How many episodes does Customer Service Culture [EN] have?The podcast currently has 49 episodes available.