In this episode of Lady Journey, Katie and Sarah put today’s customer service etiquette under the microscope—from awkward phone reps to the art of saying “I’d like to speak to the manager” with grace 😤📞. Then, Katie reveals her new obsession with baby name research 👶📚.

🛍️ What happened to polite customer service? 👶 Katie’s favorite baby name finds (and a few shocking flops!) 😂 Cringe stories from the customer service trenches

Grab your complaint voice and settle in—this episode is part rant, part research, and all Lady Journey.