Customer service still matters, though we don't hear about it today like we used to. We know customers are increasingly disappointed in the service they receive. They have no problems blowing up social media when they get treated poorly. But customer service training and eduction is woefully lacking. And cheap, online customer service training...stinks. Pam Denham has trained customer service for years. She and I talk about what's missing today and she offers some simple tips for taking service skills into your company.

Find my book, What Works, online.

Show Sponsors:

• Angelo DePaola - The Coastal Connection Realty
• E3 Termite and Pest Control
• Trey Langus - Transworld Business Advisors
• Persons Services Corps
• Roy Lewis Construction
• Allison Horner - State Farm Agent