Customer States...

As Jake, Mike, Ali, and Kevin get set up for Season Two, enjoy your favorite bits and segments from your favorite podcast! Season Two brings many new and exciting things that we can't wait to share with you! Continue to send us your stories and topic ideas to [email protected], and don't forget to grab your very own #SellTheBell!

To cap off Season One, Jake, Mike, Ali, and Kevin talk about the mass-exodus of technicians and how that affects the world, prioritizing work and how you should probably start doing that, some more on air hot sauce shenanigans, automotive industry news, a special redemption update, and more Listener Mail! As we transition to Season Two, don't stop sending us suggestions for topics or ideas for new games and pranks! [email protected] is also how you can get in touch with us for your very own #SellTheBell!

In Episode 20, Jake, Mike, Ali, and Kevin pontificate on subjects such as workplace confrontations and games, how many "Y's" are too many, Emojis in names, more Covid talk, being comfortable at work and dont always try to fit in, menu pricing for services and upsells, Ali does more impersonations of the Vice President, and #SellTheBell! Grab yours today by emailing [email protected] or visit FaceBook.com/CustomerStatesPodcast. 

Jake, Mike, Ali, and special guest Sean take you on a wild journey with topics including why you should hold on to the steering wheel while driving, wheel chair accidents, the concept of vacations, a creative way to write a repair order story, and of course some listener mail! Please help us support our dear friend Seal Lifter with his cancer treatments. Visit GoFundMe.com and search for Sean Lifter. And as always, send your questions and comments, and help support us at [email protected].

This week, Jake, Mike, Ali, and Kevin discuss High Voltage Battery Vehicles, why it's important to get and stay certified, an interrupting cow MOOO!,  a failed attempt at explaining warranty to Kevin, poorly managing time while talking about time management, a baker's dozen of tangents, a new topic called "News", and listener mail. And thanks to listener Avery for this weeks drinks!  

Jake, Mike, Ali, and Kevin talk about crying at the dealership, Ali's stray dog story, factory installed spiders, cold calling customers, visiting other dealerships, playing by the rules, quality check processes, and new lister mail! Thanks for stopping by Eric! And pick up your very own #SellTheBell by emailing us at [email protected]!!!!

Jake, Mike, Ali, and Kevin go over topics including new management wearies and woes, caged Miata's, managing customers' expectations, inconvenient shop meetings, educating the customer, plenty of call backs, how you've never thought about what your workplace door is actually feeling like, calling out Sam to join in the conversation, residual art herpes, and chicken for dinner.  Check out Dale Follet of Twisted Builds Podcast and Twisted Builds, LLC at www.TwistedBuilds.com.

Jake, Mike, Ali, and Kevin officially introduce #SellTheBell, discuss thoughts on dealership sponsored food events, and read through a backlog of listener mails. Get your #SellTheBell by emailing [email protected]. And please show your support for our great friend Sean Lifter at his GoFundMe.com page.

In Episode 14, Jake, Mike, Ali, and Kevin (in the heezzy) perform another table read of an Earl Ramsey original, talk about helping local dealers, how much we love body shops, how long your car will last, E-Waste disposal techniques, Baymates, and light bulb moments.  All this fueled by our special guest who brought drinks! Thanks Ivanka!

Jake, Mike, Ali, and Kevin talk about how we all deal with the stress of our industry, your family "mechanic", door bells and dogs, #SellTheBell, exercising the sound board keys, and much more! Don't forget to email us at [email protected] with all your stories and comments!