On this week's episode of Tech People, I'm thrilled to welcome back Ben Rosenberg, Senior Director of Customer Support, Enablement, and Community at ChurnZero, as our guest. During the discussion, he sheds light on the challenges that businesses face with customer retention and emphasizes the importance of approaching these challenges strategically. As he explains, the key to retaining customers is to provide an outstanding customer experience.

Ben also shares his insights on AI, pointing out that although it can play a vital role in customer retention, it must be integrated seamlessly with human operators. As technology continues to advance, businesses have more opportunities to promote customer retention.

This episode presents a fascinating discussion on client retention and success strategies that any business can benefit from. To learn how to keep your clients and grow your business, be sure to tune in for valuable insights from industry expert Ben Rosenberg.