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Ever wonder how much a Customer Success Manager Salary is?

The results of the 2021 State of the Customer Success Industry and Salary Survey Report by Totango places an emphasis on the importance of collaboration between customer success, marketing, sales, and other teams in order to catch up with the latest trends.

In this recording, we are privileged to have Robyn Fernandez, Sr. Director of Customer Success at Totango, for an exclusive interview. Robyn breaks down the key findings about the current Customer Success Manager Salary from Totango’s latest Salary Survey Report while also providing insights into top-line topics, including the current state of customer success, challenges of modern customer success teams to scale, and strategies to reach out to customers in 2021.

Robyn also shares the “biggest opportunity” for CS teams, the latest Customer Success Manager Salary trends, and the types of customer success metrics that actually matter.

Listen to the full recording to learn more about the 2021 State of customer success and Salary Survey Report.

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Additional Resources:

📑 Blog: Marketing and CX: Best collaboration for Customer Success
https://bit.ly/3wynNjI

📑 Blog: 2021 salary trends in Europe
https://bit.ly/49u5Voy

🎥 Video: Compensation Plans for Customer Success Managers
https://bit.ly/42VeFSl

🎥 Video: How much is too much 🤔 ?! CSM Variable Compensation Ratio!
https://bit.ly/3IpZfvD

🎥 Video: How much should you compensate your CSMs on Upsell revenues?
https://bit.ly/3Iil7sT

🎥 Video: Why Variable Pay for CSMs makes TOTAL sense?!
https://bit.ly/3Iild3J

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