In this special Academy of Insurance Aftershow with Patrick Wraight, George Jack switches roles from host to instructor, sharing insights from his class on customer support! He emphasizes the irreplaceable value of human connection, active listening, and empathy in building stronger customer relationships – lessons no chatbot can replicate.

Watch the full Academy of Insurance class that’s discussed in the aftershow: https://www.ijacademy.com/customer-support-the-continuum-of-service-satisfaction-and-success

Not yet a member of the academy? Join today at https://www.ijacademy.com/members/memberships

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