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Week 24 Topic: First 30 Days in a New Role

Greg Skirving joins me to talk about spending time intentionally building relationships and observing the status quo.

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Week 24 Topic: First 30 Days in a New Role

Alyssa Percell and I start talking about ‘new to us’ roles, but unexpectedly dwell more on the plans we’re forming before we even get in the door.

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Week 24 Topic: First 30 Days in a New Role

Natalie Ruhl and I talk about all those notes you take in the first month, and when it all starts to come together.

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Week 24 Topic: First 30 Days in a New Role

Lauren Rose Eimers and I talk about how important it is to listen, so you can learn.

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Week 24 Topic: First 30 Days in a New Role

Stacy Justino joins the podcast for the first time talk about being patient with ourselves in a new role.

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Week 23 Topic: Cross-cultural Support

Josh Magsam helps me round out the week with an unexpected turn. This time, instead of talking about customers, we talk about the different cultures in our teams.

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Week 23 Topic: Cross-cultural Support

Simone Secci comes up with a brilliant analogy to the name for subtitling and translation in the movies - “adaptation” - and how that works for Support, too.

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Week 23 Topic: Cross-cultural Support

Aurore Lanchart has led teams supporting customers across the world, and here wee talk about how culture is more than just the language.

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Week 23 Topic: Cross-cultural Support

Ulrike Pitzschke and I compare notes on our respective nationalities and how, in the heart of Europe, what you really need are cultural gymnasts.

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Week 23 Topic: Cross-cultural Support

Chris Taylor returns to talk about cross-cultural support, and homes in on customer expectation metrics.

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