Customer Support Leaders

By Charlotte Ward

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unl... more

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FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.

Customer Support Leaders episodes:

May 22, 2020 80: Forecasting in Support with Ash Rhodes
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Week 20 Topic: Forecasting in Support

Ash Rhodes returns to talk about the uncertainties and vulnerabilities in forecasting.
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7min
May 21, 2020 79: Forecasting in Support with Matt Dale
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Week 20 Topic: Forecasting in Support

Matt Dale tells how he’s been refining his model for seven years, so don’t go looking for any quick and accurate answers in your first forecasting efforts.
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7min
May 20, 2020 78: Forecasting in Support with Greg Skirving
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Week 20 Topic: Forecasting in Support

Greg Skirving talks about how to deal with all the data variance that gives us so much trouble in forecasting.
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7min
May 19, 2020 77: Forecasting in Support with Mike Redbord
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Week 20 Topic: Forecasting in Support

Mike Redboard returns give really specific instructions on how to build a spreadsheet that does a lot of heavy maths lifting for our forecasting attempts.
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7min
May 18, 2020 76: Forecasting in Support with Craig Stoss
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Week 20 Topic: Forecasting in Support

Craig Stoss describes how he maps support load across the day, and looks for markers that might indicate he needs to increase coverage in his team.
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7min
May 15, 2020 75: Support Contributing to Revenue with Josh Magsam
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Week 19 Topic: Support Contributing to Revenue

Josh Magsam and I consider how a Voice of the Customer program might be so much more than a few customer interviews, and can actually help your team surface valuable insights for the rest of the company.
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7min
May 14, 2020 74: Support Contributing to Revenue with Erica Mancuso
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Week 19 Topic: Support Contributing to Revenue

Erica Mancuso talks with me one-to-one for the first time, having guested earlier in the year on a panel. Here, we talk about how customer segmenting is key to setting support tiers and finding leads to sell those.
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7min
May 13, 2020 73: Support Contributing to Revenue with Craig Stoss
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Week 19 Topic: Support Contributing to Revenue

Craig Stoss and I talk about recognising the value your product or service brings to your customers, and how that relates to revenue.
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7min
May 12, 2020 72: Support Contributing to Revenue with Mo McKibbin
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Week 19 Topic: Support Contributing to Revenue

Mo McKibbin joins me for the first time to talk about the topic that has defined such a huge part of her CS leadership career: Support Driven Growth.
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7min
May 11, 2020 71: Support Contributing to Revenue with Mike Redbord
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Week 19 Topic: Support Contributing to Revenue

Mike Redbord talks about the invaluable information and data your support team is already gathering, that might very well generate revenue.
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7min

FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.