Customer Support Leaders

By Charlotte Ward

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unl... more

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FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.

Customer Support Leaders episodes:

May 08, 2020 70: Self-care in Support with Lauren Rose Eimers
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Week 18 Topic: Self-care in Support

Lauren Rose Eimers has a background in genetic counselling, and joins me on the podcast to talk about looking after ourselves in a draining support environment.
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7min
May 07, 2020 69: Self-care in Support with Hilary Dudek
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Week 18 Topic: Self-care in Support
Hilary Dudek returns to talk about the oxygen mask approach to looking after a team during stressful times.
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7min
May 06, 2020 68: Self-care in Support with Ryan Klausner
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Week 18 Topic: Self-care in Support
Ryan Klausner believes burnout doesn’t always automatically mean time out.
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7min
May 06, 2020 68: Self-care in Support with Ryan Klausner
Week 18 Topic: Self-care in SupportRyan Klausner believes burnout doesn’t always automatically mean time out.
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7min
May 05, 2020 67: Self-care in Support with Greg Skirving
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Week 18 Topic: Self-care in Support

Greg Skirving references ancient history and how we should work on our perception of time to take greater control of our day.
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7min
May 04, 2020 66: Self-care in Support with Ulrike Pitzschke
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Week 18 Topic: Self-care in Support

Ulrike Pitzschke and I talked about self-care before the current coronavirus crisis, but the topic seems all the more timely now. Listen to her talk about boundaries in remote work, and how to find space in a busy day.
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7min
May 01, 2020 65: Onboarding New Hires with Ackerman
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Week 17 Topic: Onboarding New Hires

Ackerman joins me for the first time on the podcast, describing how onboarding should be seen as a way of introducing your new hire to both product and company.
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7min
April 30, 2020 64: Onboarding New Hires with Kaylin Bailey
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Week 17 Topic: Onboarding New Hires

Kaylin Bailey joins me to talk one-to-one for the first time, where we discuss the value of leaving down time in your onboarding agenda.
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7min
April 29, 2020 63: Onboarding New Hires with Craig Stoss
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Week 17 Topic: Onboarding New Hires

Craig Stoss and I compare notes as two seasoned Support Leaders who are onboarding at new companies in the same month!
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7min
April 28, 2020 62: Onboarding New Hires with Ash Rhodes
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Week 17 Topic: Onboarding New Hires

Ash Rhodes isn’t a List Person, but he knows they’re useful for onboarding. We also find a name for that spyglass thing you do with your hands.
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7min

FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.