Customer Support Leaders

By Charlotte Ward

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unl... more

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FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.

Customer Support Leaders episodes:

April 27, 2020 61: Onboarding New Hires with Lauren Rose Eimers
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Week 17 Topic: Onboarding New Hires

Lauren Rose Eimers returns to the show, to tell of the advantages of a strong knowledge base and hiring self-starters.
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7min
April 24, 2020 60: Building Leaders in Your Team with Greg Skirving
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Week 16 Topic: Building Leaders in Your Team

Greg Skirving describes the value of “de facto leaders” in our team, and how that’s often a natural stepping stone to leadership.
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7min
April 23, 2020 59: Building Leaders in Your Team with Ryan Klausner
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Week 16 Topic: Building Leaders in Your Team

Ryan Klausner makes his debut on a single guest spot, to discuss the importance of investing in potential leaders in your team.
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7min
April 22, 2020 58: Building Leaders in Your Team with Josh Magsam
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Week 16 Topic: Building Leaders in Your Team

Josh Magsam returns, and describes how he eventually lets budding leaders make their own mistakes, or achieve their own successes, without hovering around them too much.
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7min
April 21, 2020 57: Building Leaders in Your Team with Ash Rhodes
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Week 16 Topic: Building Leaders in Your Team

Ash Rhodes believes that potential leaders make themselves known through demonstrating initiative and ownership. What’s next is how we foster those qualities.
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7min
April 20, 2020 56: Building Leaders in Your Team with Meredith Molloy
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Week 16 Topic: Building Leaders in Your Team

Meredith Molloy returns to talk about how you spot, and care for a unicorn!
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7min
April 17, 2020 55: Panel: How customer-centric are you?
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Specials: Panel 5

Seven leaders join me on this large, diverse panel, talking about what being customer-centric means to them, their teams and their organisations. We cover the good, and the bad, and finish with some great advice from all.

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1h 4min
April 10, 2020 54: Panel: Customer communications in a crisis
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Specials: Panel 4

Five leaders talk with me about their strategies for communicating with customers during this, and any other, crisis.
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50min
April 03, 2020 53: Panel: Handling layoffs like a human
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Specials: Panel 3:

Six leaders join me on this panel, discussing how to handle layoffs, and treat humans with dignity and grace in difficult times.
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55min
March 27, 2020 52: Panel: Corona-crisis check-in
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Specials: Panel 2:

Five leaders join me in this special episode which concentrates on real experiences in the aftermath of the first escalation of COVID-19, where many of us are in voluntary or enforced home-based isolation.
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1h 7min

FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.