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Week 9 Topic: Careers in Support

Natalie Ruhl and I talk about making a career out of component skills. And quite a lot about apples, too.

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Week 9 Topic: Careers in Support

Matt Dale has built processes to manage the flow of good people out of his team, and has learned to be okay with that.

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Week 8 Topic: Looking Beyond the Numbers

Mike Redbord joins me for the first time, to talk about keeping metrics thin, and stories big.

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Week 8 Topic: Looking Beyond the Numbers

Meredith Molloy shares how goals should be realistic, and work for your team.

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Week 8 Topic: Looking Beyond the Numbers

Jenny Dempsey tells a story about ‘number languages’.

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Week 8 Topic: Looking Beyond the Numbers

Natalie Ruhl returns to tell how she looks for bigger impact from her team than just ticket metrics.

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Week 8 Topic: Looking Beyond the Numbers

Ash Rhodes gives compelling reasons to not only listen to your spreadsheet.

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Week 7 Topic: Managing Performance Issues

Simone Secci returns to talk about the particular challenges involved in the performance of outsourced teams.

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Week 7 Topic: Managing Performance Issues

Brittany Naylor describes how different people have different motivating factors that may affect their performance, and how to work with those.

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Week 7 Topic: Managing Performance Issues

Josh Magsam joins me to talk about clarity in performance management.

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