Customer Support Leaders

By Charlotte Ward

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unl... more

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FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.

Customer Support Leaders episodes:

February 04, 2020 22: Moving from Doing to Leading the Work with Natalie Ruhl
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Week 5 Topic: Moving from Doing to Leading the Work

Natalie Ruhl tells how she keeps in touch with the needs of her team.
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7min
February 03, 2020 21: Moving from Doing to Leading the Work with Ash Rhodes
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Week 5 Topic: Moving from Doing to Leading the Work

Ash Rhodes talks about why he believes a leader should stay in the queue.
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6min
January 31, 2020 20: Transitioning to Leadership - Personal Perspectives with Simone Secci
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Week 4 Topic: Personal Stories of Transitioning to Leadership

Simone Secci tells us his story, and his recommendations for good resources for CS Leaders.
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7min
January 30, 2020 19: Transitioning to Leadership - Personal Perspectives with Chris Taylor
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Week 4 Topic: Personal Stories of Transitioning to Leadership

Chris Taylor didn’t take the route he expected into leadership, and tells us how the key was in understanding where his strengths really lie.
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7min
January 29, 2020 18: Transitioning to Leadership - Personal Perspectives with Kristina King
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Week 4 Topic: Personal Stories of Transitioning to Leadership

Kristina King says we should be vocal about our desire to become leaders.
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7min
January 28, 2020 17: Transitioning to Leadership - Personal Perspectives with Natalie Ruhl
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Week 4 Topic: Personal Stories of Transitioning to Leadership

Natalie Ruhl had a dream….
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7min
January 27, 2020 16: Transitioning to Leadership - Personal Perspectives with Ash Rhodes
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Week 4 Topic: Personal Stories of Transitioning to Leadership

Ash Rhodes talks about his personal story, of bubbling up into leadership, and how little guidance he had. How not to do it!
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7min
January 24, 2020 15: Awkward Conversations with Lauren Eimers
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Week 3 Topic: Awkward Conversations

Lauren Eimers rounds out the week with the science bit. Great advice on social and biological signals!
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7min
January 23, 2020 14: Awkward Conversations with Matt Dale
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Week 3 Topic: Awkward Conversations

Matt Dale places great importance on prep and space when handling difficult conversations.
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7min
January 22, 2020 13: Awkward Conversations with Meredith Molloy
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Week 3 Topic: Awkward Conversations

Meredith Molloy believes being an IC stands us in good stead for awkward conversations.
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7min

FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.