Customer Support Leaders

By Charlotte Ward

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unl... more

5

22 ratings

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FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.

Customer Support Leaders episodes:

January 07, 2020 2: Empathy with Matt Dale
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Week 1 Topic: Empathy in Support

How important is empathy in support? I spoke to Matt Dale about that and whether you can foster or build empathy as a skill.
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7min
January 06, 2020 1: Empathy with Jenny Dempsey
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Week 1 Topic: Empathy in Support

Can you feel too much or too little empathy in support? I spoke to Jenny Dempsey about how this affects the service, and how you might manage both ends of the empathy spectrum in your team.

I grabbed Jenny just as she'd moved into a new home and was waiting on her soft furnishings, which is why this episode is a little echo-ey!
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7min
December 28, 2019 Trailer
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A little teaser for the new Customer Support Leaders podcast!
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3min

FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.