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Week 1 Topic: Empathy in Support

How important is empathy in support? I spoke to Matt Dale about that and whether you can foster or build empathy as a skill.

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Week 1 Topic: Empathy in Support

Can you feel too much or too little empathy in support? I spoke to Jenny Dempsey about how this affects the service, and how you might manage both ends of the empathy spectrum in your team.

I grabbed Jenny just as she'd moved into a new home and was waiting on her soft furnishings, which is why this episode is a little echo-ey!

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A little teaser for the new Customer Support Leaders podcast!

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