Customer Support Leaders

By Charlotte Ward

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unl... more

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FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.

Customer Support Leaders episodes:

January 21, 2020 12: Awkward Conversations with Ash Rhodes
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Week 3 Topic: Awkward Conversations

Ash Rhodes is much better at handling awkward conversations than he used to be. Thanks goodness!
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7min
January 20, 2020 11: Awkward Conversations with Hilary Dudek
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Week 3 Topic: Awkward Conversations

Hilary Dudek needs to practice her poker face. (Also, although the title is “Awkward Conversations with Hilary Dudek”, this most definitely was not one.)
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7min
January 17, 2020 10: Future of Support with Jenny Dempsey
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Week 2 Topic: Future of Support

Jenny Dempsey returns to talk about her vision for the future, and how pigs can be an experience.
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7min
January 16, 2020 9: Future of Support with Kristina King
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Week 2 Topic: Future of Support

Kristina King talks about how innovation is driven in her team.
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7min
January 15, 2020 8: Future of Support with Meredith Molloy
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Week 2 Topic: Future of Support

Meredith Molloy and I come to an (un)surprising conclusion about the future!
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7min
January 14, 2020 7: Future of Support with Vanessa Subramaniam
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Week 2 Topic: Future of Support

Vanessa Subramaniam believes the immediate future of support will focus on understanding how each customer will interact with your service, and being able to react accordingly.
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7min
January 13, 2020 6: Future of Support with Craig Stoss
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Week 2 Topic: Future of Support

Craig Stoss and I tackled support in 2020 and beyond. How will the IoT and data shape our service?
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7min
January 10, 2020 5: Empathy with Ash Rhodes
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Week 1 Topic: Empathy in Support

We round out this week’s topic with Ash Rhodes. How much weight should we place on empathy when we’re hiring for support? And Ash pulls some very funny faces (entirely for my benefit).
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7min
January 09, 2020 4: Empathy with Craig Stoss
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Week 1 Topic: Empathy in Support

Craig and I chewed over customer context and how it relates to empathic support.
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7min
January 08, 2020 3: Empathy with Natalie Ruhl
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Week 1 Topic: Empathy in Support

I spoke to Natalie Ruhl about whether empathy is a teachable skill, and how empathy exercises can help.
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7min

FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.