Customer Support Leaders

By Charlotte Ward

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unl... more

5

22 ratings

Download on the App Store

Download on the App Store

Get it on Google Play

FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.

Customer Support Leaders episodes:

February 18, 2020 32: Managing Performance Issues with Hilary Dudek
Send us a text
Week 7 Topic: Managing Performance Issues

Hilary Dudek tells me how she likes to coach for positive behaviours, rather than rely on metrics to measure performance.
Support the show
...more
7min
February 17, 2020 31: Managing Performance Issues with Ash Rhodes
Send us a text
Week 7 Topic: Managing Performance Issues

Ash Rhodes returns to talk about the unknown influences on your folks’ performance, and how we can attempt to manage the resulting issues.
Support the show
...more
7min
February 14, 2020 30: Metrics with Simone Secci
Send us a text
Week 6 Topic: Metrics

Simone Secci remembers what a struggle he had getting to grips with metrics at first.
Support the show
...more
7min
February 13, 2020 29: Metrics with Chris Taylor
Send us a text
Week 6 Topic: Metrics

Chris Taylor knows it’s easy to drown in metrics.
Support the show
...more
7min
February 12, 2020 28: Metrics with Meredith Molloy
Send us a text
Week 6 Topic: Metrics

Meredith Molloy explains a new metric that she believes is a good measure of service from the customer’s point of view.
Support the show
...more
7min
February 11, 2020 27: Metrics with Vanessa Subramaniam
Send us a text
Week 6 Topic: Metrics

Vanessa Subramaniam explains her customer-centric and data-driven approach to metrics.
Support the show
...more
7min
February 10, 2020 26: Metrics with Craig Stoss
Send us a text
Week 6 Topic: Metrics

Craig Stoss talks about stories, and the Source of All Truth.
Support the show
...more
7min
February 07, 2020 25: Moving from Doing to Leading the Work with Jenny Dempsey
Send us a text
Week 5 Topic: Moving from Doing to Leading the Work

Jenny Dempsey likes to be in a queue when needed, but recognises how key it is to trust your team, too.
Support the show
...more
7min
February 06, 2020 24: Moving from Doing to Leading the Work with Hilary Dudek
Send us a text
Week 5 Topic: Moving from Doing to Leading the Work

Hilary Dudek talks about how she is now challenged in a new organisation with a product set she doesn’t know.
Support the show
...more
6min
February 05, 2020 23: Moving from Doing to Leading the Work with Matt Dale
Send us a text
Week 5 Topic: Moving from Doing to Leading the Work

Matt Dale returns to talk about why you can’t expect to successfully do two jobs at once.
Support the show
...more
7min

FAQs about Customer Support Leaders:

How many episodes does Customer Support Leaders have?

The podcast currently has 343 episodes available.