Send us a text

Week 7 Topic: Managing Performance Issues

Hilary Dudek tells me how she likes to coach for positive behaviours, rather than rely on metrics to measure performance.

Support the show

Send us a text

Week 7 Topic: Managing Performance Issues

Ash Rhodes returns to talk about the unknown influences on your folks’ performance, and how we can attempt to manage the resulting issues.

Support the show

Send us a text

Week 6 Topic: Metrics

Simone Secci remembers what a struggle he had getting to grips with metrics at first.

Support the show

Send us a text

Week 6 Topic: Metrics

Chris Taylor knows it’s easy to drown in metrics.

Support the show

Send us a text

Week 6 Topic: Metrics

Meredith Molloy explains a new metric that she believes is a good measure of service from the customer’s point of view.

Support the show

Send us a text

Week 6 Topic: Metrics

Vanessa Subramaniam explains her customer-centric and data-driven approach to metrics.

Support the show

Send us a text

Week 6 Topic: Metrics

Craig Stoss talks about stories, and the Source of All Truth.

Support the show

Send us a text

Week 5 Topic: Moving from Doing to Leading the Work

Jenny Dempsey likes to be in a queue when needed, but recognises how key it is to trust your team, too.

Support the show

Send us a text

Week 5 Topic: Moving from Doing to Leading the Work

Hilary Dudek talks about how she is now challenged in a new organisation with a product set she doesn’t know.

Support the show

Send us a text

Week 5 Topic: Moving from Doing to Leading the Work

Matt Dale returns to talk about why you can’t expect to successfully do two jobs at once.

Support the show