Read this episode’s companion article at delve.mcgill.ca!

Behind every successful hospital visit is a network of middle managers who made it possible. But their responsibilities often overlap with others in the organization, which makes them prime targets for cuts during times of austerity.

But for Prof. Giovanni Radelli and Andrea D’addario, job overlap can be a feature rather than a bug. This is what we saw in a recent study by Radaelli and his co-authors, which documents the experiences of quality managers across 12 Italian hospitals.

What do we lose when we reduce middle management? What function do they serve in the delivery of care? How does job overlap actually help them better contribute to the organization?

In this episode of the McGill Delve podcast, we explore all of these questions and more.

Eric Dicaire, Delve’s managing editor, hosts this episode.

Professor Giovanni Radaelli is an Assistant Professor (Reader) at the Warwick School of Business. Andrea D’addario is a McGill alumna and health leadership consultant in Canada’s rural North.

Read Professor Radaelli’s study in the Journal of Management Studies: https://onlinelibrary.wiley.com/doi/10.1111/joms.70020

// MORE FROM DELVE

Healthcare innovation requires courage and slack

Putting the ‘care’ back in healthcare

Lessons in healthcare management from emerging economies

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Delve is the official thought leadership platform of the Desautels Faculty of Management at McGill University. This episode of the podcast was produced, hosted, and edited by Eric Dicaire. Professor Saku Mantere is McGill Delve’s editor-in-chief and produced all the original music.

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