CX Files

CX Files

By Mark Hillary and Peter RyanBusinessManagement
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CX Files episodes

  • CX Files Will Soon Be A Book!
    CX Files is about to become a book and the launch event will be in Las Vegas this coming June! See you there...
    CX Outsourcers
    https://knowledge-executive.com/product/cxo
    Mark Hillary
    www.linkedin.com/in/markhillary
    3 min
  • CX Files Will Soon Be A Book!

    CX Files is about to become a book and the launch event will be in Las Vegas this coming June! See you there...

    CX Outsourcers

    https://knowledge-executive.com/product/cxo/

    Mark Hillary

    https://www.linkedin.com/in/markhillary/

    3 min
  • Simon Foot - CX Company - Chatbots and Conversational AI

    The CX Company has been designing chatbots and conversational AI systems for 15 years. Their software engages over 4 million customers every day.

    Simon Foot is the UK and Ireland Director of The CX Company and he talked to me about the opportunities for chatbots and why there are so many disappointing chatbot implementations.

    https://www.linkedin.com/in/simonfoot/ https://www.cxcompany.com/

    27 min
  • Simon Foot - CX Company - Chatbots and Conversational AI
    The CX Company has been designing chatbots and conversational AI systems for 15 years. Their software engages over 4 million customers every day. 
    Simon Foot is the UK and Ireland Director of The CX Company and he talked to me about the opportunities for chatbots and why there are so many disappointing chatbot implementations.
    www.linkedin.com/in/simonfoot
    www.cxcompany.com
    27 min
  • Matt Sims - 4t4Consult - Where is the CX Focus in 2020?
    Matt Sims is the founding director of 4t4Consult, based in the UK.
    Until last year he was the CEO of Teleperformance in the UK and South Africa. He has taken some time off to go running and fishing, but now he is back in the CX market as an adviser. In the podcast he explains what his clients are looking for - both from the perspective of CX suppliers and their clients.
    https://4t4consult.co.uk
    www.linkedin.com/in/matthew-sims-7892542
    20 min
  • Matt Sims - 4t4Consult - Where is the CX Focus in 2020?

    Matt Sims is the founding director of 4t4Consult, based in the UK.

    Until last year he was the CEO of Teleperformance in the UK and South Africa. He has taken some time off to go running and fishing, but now he is back in the CX market as an adviser. In the podcast he explains what his clients are looking for - both from the perspective of CX suppliers and their clients.

    https://4t4consult.co.uk/

    https://www.linkedin.com/in/matthew-sims-7892542/

    20 min
  • Martin Hill-Wilson - Emotive CX

    Martin Hill-Wilson is one of the best-known CX advisors from the UK. He has been training, advising, and mentoring CX leaders for decades now and his company Brainfood Consulting is presently focused on emotive CX for customer interactions.

    In this episode of CX Files Martin focuses on emotive CX and how we can avoid losing the human touch when planning customer interactions that use some automation.

    https://www.linkedin.com/in/customermanagement/ https://www.brainfoodextra.com/

    29 min
  • Martin Hill-Wilson - Emotive CX
    Martin Hill-Wilson is one of the best-known CX advisors from the UK. He has been training, advising, and mentoring CX leaders for decades now and his company Brainfood Consulting is presently focused on emotive CX for customer interactions.
    In this episode of CX Files Martin focuses on emotive CX and how we can avoid losing the human touch when planning customer interactions that use some automation.
    www.linkedin.com/in/customermanagement
    www.brainfoodextra.com
    29 min
  • The CX Rock Star - James Dodkins

    James Dodkins is better known as the CX Rock Star. He blends music and business insight when helping companies improve their CX. Customer Experience magazine recently called him the #1 CX Influencer in the UK.

    In this episode we discuss how companies need to change so they function more like a football team, how to hire the right people for great CX, and how to explore collaboration.

    https://www.linkedin.com/in/jamesdodkins/ https://www.rockstar.cx/

    27 min
  • The CX Rock Star - James Dodkins
    James Dodkins is better known as the CX Rock Star. He blends music and business insight when helping companies improve their CX. Customer Experience magazine recently called him the #1 CX Influencer in the UK. 
    In this episode we discuss how companies need to change so they function more like a football team, how to hire the right people for great CX, and how to explore collaboration.
    www.linkedin.com/in/jamesdodkins
    www.rockstar.cx
    27 min

About CX Files

From the publisher's feed

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In…