In our latest episode, we dive into "CX Innovation: Reimagining the Customer Experience!" with Nick Himo, Innovation Coach, who brings a fresh perspective on what it means to truly innovate in customer experience.

Throughout our conversation, Nick shares insights on redefining innovation in CX, starting with the essentials: how organizations can foster a culture of innovation that keeps the customer front and center. We explore the main challenges leaders face in this journey and discuss strategies to overcome them, as well as inspiring real-world examples of companies successfully implementing customer-centric, innovative solutions.

If you’re curious about transforming CX and prioritizing innovation to better serve customers, this episode is a must-listen!