Join us as Miguel Ramos speaks with Giovanni Fernandez about what trends are starting to happen in the travel industry. 

The innovative thinking coming out of South Africa's Digital Tribe is nothing short of amazing. On this episode of CX on Point, Kobus Van Der Westhuizen and Ken Epstein discuss the future of contact center automation and digital transformation as a whole!

While Miguel was traveling to visit clients, P3 leaders Rick Ferry and Ken Epstein sat down to talk about trends in the contact center and some culture-building tactics that should never be replaced by technology.

On this week's CX on Point podcast, Miguel Ramos and Cecillia Braggiotti, Senior VP of Growth and Healthcare at Afiniti, discuss AI for Healthcare Contact Centers.

Have you cracked the code on transitioning quickly? On this week’s CX on point podcast, Miguel Ramos interviews Chris Eisdorfer, Owner & President at ECE Consulting Group. Chris shares unique insights on how transitioning to remote work in the Philippines worked differently and successfully; as well as many other innovative contact center solutions.

Host: Alicia Laszewski

Guest: Miguel Ramos, Chris Eisdorfer

Are travel companies ready for the rebound?  Find out what our guest, Brad Beakley of Hospitio, has to say about travel contact centers and the state of the industry overall!

Do you know what automation can do for your organization? On this week’s CX on point podcast, Alicia Laszewski and Miguel Ramos interview Todd Foley from Lydonia Technology to explore the topic of RPA – Robotic Processes & Automation and learn about the value of employing an automation strategy.

Guest: Todd Foley

Have you thought about off-loading labor-intensive tasks off the plates of your key players? This week on CX on point Miguel resumes his conversation with Matt Curtin from Pivot Point Consulting Group regarding Managed Services and Staff Augmentation – Part Two.

Host: Miguel Ramos

Guest Matt Curtin

What is the impact of change on an organization? We have all heard the word “Pivot” many times over the last year, but what is the ripple effect? This week CX on point welcomes Matt Curtin from Pivot Point Consulting group. Matt and Miguel will discuss the value strategic change can have on employees, customers, and an organization as a whole.

Host: Miguel Ramos 

Guest: Matt Curtin

Coaching is one of the most critical components of any contact center, particularly during the pandemic. Miguel and Sean Minter, CEO of AmplifAI share fantastic insights on coaching and the impact on agent performance.