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How are milkshakes, Netflix & Facebook competitors? What is the one big mistake companies make when they think they need to create a Customer Success team? Curious about riding a motorcycle in Vietnam? These and many other questions are answered by Dan Balcauski, this episode's CX Passport guest. 
Hosted by Rick Denton, CX Passport guides us through a conversation on customer experience and travel. 

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Episode 6 of CX Passport brings us Anne Witherspoon whose super power is "Outside In Thinking". While we discuss our shared appreciation of the wisdom of the "philosopher" Matthew McConaughey, Anne also brings us her wisdom around how influential employee experience is to creating great customer experience. How CAN we avoid "Sunday Sickness"? We also talk about companies that fail to consider the CUSTOMER'S experience when designing customer experience. Interesting twist there for sure. Other topics to explore are "psychological safety" at work and getting teenagers out of bed for a hot air balloon ride. Not sure how those exist in the same episode? Take a listen to Episode 6 with Anne Witherspoon. 

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Prepare to have your mind challenged with this episode as Josh Ramsey guests on CX Passport.
-Spiral dynamics as a way to understand employee experience?
-How operating from a place of love, not fear creates innovation?
-It's foolish to separate work and life?!
Josh shares these thoughts and more as we talk about Customer Experience and travel in this episode of CX Passport. 

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What if the modernization of one of the oldest industries, Real Estate, were more glacial than expected and the old school lives in parallel with the new world? 
How does simplicity and discipline elevate CX? 
How can companies use candidate experience to show their commitment to customer experience?
This week's episode explores those areas...and pizza...with Nima "The Speaker" Khanghahi.
Oh...and how was Aruba?!
 

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Customer Experience is so much more than just optimizing the digital portion or the human to human element. True CX design considers so much more. Today’s episode of CX Passport talks with Brooke Bayer about bringing thoughtful design to customer experience, how retail isn’t dead but boring retail is and why diversity, not just “check-box” diversity but true reflection of the diversity of the customer base is vital to delivering great customer experience. Brooke also shares how immersive travel brings about a deeper understanding of place, time...and yes, food!

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A Magic Carpet as a path to optimized travel? An errant Valentine's Day order of grease paper creating the environment for a great Customer Experience? How does a 10p gift unlock great employee experience? 
Listen in to this episode with the brilliant guest Sharon Boyd and host Rick Denton talk CX, Celebrations, Customer Relationship Restoration...and of course, travel!

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Curious how an ice cream shop can be the passport to developing customer empathy? Listen in to CX Passport as guest Santhakumaran Atmalingam and host Rick Denton talk CX, travel...and ice cream!
Santha tells us about customer experience as a discipline in Asia, how business continuity and CX are actually quite in sync with each other, why marketing and CX aren't always using the same playbook...oh and we'll get to know more about Santha's travel experiences and food faves!