CX Passport

CX Passport

By Rick DentonSociety & CultureBusinessPlaces & TravelCareersManagement
Download on the App Store

CX Passport episodes

  • "The one with the great CX turnaround" - CX Passport Sharon Boyd E2

    What's on your mind? Let CX Passport know...

    A Magic Carpet as a path to optimized travel? An errant Valentine's Day order of grease paper creating the environment for a great Customer Experience? How does a 10p gift unlock great employee experience? 
    Listen in to this episode with the brilliant guest Sharon Boyd and host Rick Denton talk CX, Celebrations, Customer Relationship Restoration...and of course, travel!

    31 min
  • "The one with the ice cream" - Santhakumaran Atmalingam E1

    What's on your mind? Let CX Passport know...

    Curious how an ice cream shop can be the passport to developing customer empathy? Listen in to CX Passport as guest Santhakumaran Atmalingam and host Rick Denton talk CX, travel...and ice cream!
    Santha tells us about customer experience as a discipline in Asia, how business continuity and CX are actually quite in sync with each other, why marketing and CX aren't always using the same playbook...oh and we'll get to know more about Santha's travel experiences and food faves!

    28 min

About CX Passport

From the publisher's feed

👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests…