The Human Centered Design Podcast (This is HCD) | Service Design & UX

Cyril Secourgeon 'The secrets of successful stakeholder engagement in large organisations'

Listen Later

In this episode, we caught up with Cyril Secourgeon, the Principal Human Centered Designer practitioner at Westpac group, one of Australia’s big four banks.

We discussed the methods that the wider HCD team in Westpac use to help keep stakeholders engaged. Cyril explains the signs to look out for with engaged and disengaged stakeholders and how to work with them to build trust. He takes us through the project process right from the start of projects, and the engagement dos and don’ts when working in large-scale organisations.


  • Also, this podcast was kindly sponsored by Aquent Sydney (incorporating Vitamin T and Firebrand Talent). 100% of the money donated goes straight to http://wwe.CaraCare.org.au. To donate to this incredible charity, please see https://give.everydayhero.com/au/this-is-hcd

    • Their teams tell us that they've got lots of UX related freelance and permanent job opportunities on right now. Please visit aquent.com.au and choose "find work" to see what they have on right now.



    • Aquent also offers free, on-demand online training to bridge many digital skills gaps, including some UX and web development courses. Check out their course catalogue via https://thegymnasium.com Find UX related work: https://aquent.com.au/find-work/?k=ux&l=39



    • Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/


    • TIHCD is brought to you by Humana Design

      • Learn more about your ad choices. Visit megaphone.fm/adchoices

      ...more
      View all episodesView all episodes
      Download on the App Store
      The Human Centered Design Podcast (This is HCD) | Service Design & UXBy The Human Centered Design Network
      • 4.5
      • 4.5
      • 4.5
      • 4.5
      • 4.5

      4.5

      15 ratings

      More shows like The Human Centered Design Podcast (This is HCD) | Service Design & UX

      View all
      Life Matters - Full program podcast by ABC listen

      Life Matters - Full program podcast

      66 Listeners

      All In The Mind by ABC listen

      All In The Mind

      756 Listeners

      Daily Creative with Todd Henry by Todd Henry

      Daily Creative with Todd Henry

      515 Listeners

      Conversations by ABC listen

      Conversations

      862 Listeners

      Radiolab by WNYC Studios

      Radiolab

      43,946 Listeners

      This American Life by This American Life

      This American Life

      90,886 Listeners

      The Moth by The Moth

      The Moth

      27,311 Listeners

      Future Tense by ABC listen

      Future Tense

      73 Listeners

      Dear Sugars by WBUR

      Dear Sugars

      5,650 Listeners

      Hidden Brain by Hidden Brain, Shankar Vedantam

      Hidden Brain

      43,483 Listeners

      The Daily by The New York Times

      The Daily

      111,864 Listeners

      Ladies, We Need To Talk by ABC listen

      Ladies, We Need To Talk

      340 Listeners

      Worklife with Adam Grant by TED

      Worklife with Adam Grant

      9,188 Listeners

      7am by Solstice Media

      7am

      143 Listeners

      Hard Fork by The New York Times

      Hard Fork

      5,448 Listeners