High-stakes AI still needs human judgment: content moderation, high-risk approvals, exception review, and safety triage all require reliable human oversight. Yet most organizations treat human review as ad hoc, underfunded, and invisible to risk reporting. This 20‑minute executive monologue gives leaders a compact, non-technical playbook to make HITL a measurable service: define service tiers and SLAs for reviewers, cost and staffing models (in-house, blended, vendor), error-budget accounting, fatigue and quality controls, training and certification, procurement clauses for reviewer obligations and confidentiality, and reporting metrics that belong on the executive dashboard. Mirko opens with a short vignette where missing reviewer SLAs caused a regulatory complaint and lost customers, then lays out a 30–90 day checklist executives can use to inventory high-impact HITL flows, budget remediation, and assign accountable owners. Practical, decision-focused guidance so oversight protects customers without collapsing velocity. CTA: download the Human‑in‑the‑Loop Playbook at datascience.show/hitl. That’s the difference between models and value.
Become a supporter of this podcast: https://www.spreaker.com/podcast/datascience-show-podcast--6817783/support.
I share practical AI leadership notes on LinkedIn — the kind you can forward internally or reuse in executive discussions.
Follow Mirko on LinkedIn if you want decision-ready frameworks, not hype.