DataTalk

This data science video series is part of Experian's effort to help people understand how data-powered decisions can help organizations develop innovative solutions.

In this week's #DataTalk, we chat with P.V. Kannan about using A.I. to deliver superior customer service.

P. V. Kannan co-founded 24/7 Inc. in 2000 and serves as its Chief Executive Officer. At [24]7.ai, Mr. Kannan was a pioneer in integrating customer service technology with business process operations to improve all aspects of the customer experience. He has been at the forefront of customer experience from creating contact center agent services, developing a big data predictive analytics platform, creating omnichannel solutions for the web, mobile, chat, social, and speech IVR, to innovating mobile-centric applications. He has been leading the revolution to make customer service easy and enjoyable for consumers. In 1995, his first company, Business Evolution Inc., developed the first generation of email and chat solutions. The company was acquired by Kana in 1999 and Mr. Kannan became part of the management team. He also co-founded Achievers, Inc. in 1995 and served as its Chief Executive Officer. Mr. Kannan is a Director of Achievers Corp. and 24/7 Inc. Over the years Mr. Kannan has been a thought leader in global customer service and has been featured in the books, The World is Flat and That Used to Be Us by Thomas L. Friedman, India Inside by Nirmalya Kumar and Phanish Puranam, and Reinventing Management: Smarter Choices for Getting Work Done by Julian Birkinshaw. He has over 20 patents (issued and pending). Mr. Kannan has degrees in accounting and finance from the Institute of Chartered Accountants and The Institute of Cost and Works Accountants of India.

In this week's #DataTalk, we chat with Felipe Flores about leading data science teams and managing successful data projects.

Felipe Flores is the founder and host of Data Futurology, a podcast featuring experienced Data Science Leaders from around the world sharing their stories, challenges, and lessons learned throughout their career. Flores is a customer-focused technologist and data science leader with strong commercial acumen and a passion for data-driven decision making and creating data-driven products. His specialties include machine learning, digital transformation, business analytics, predictive modeling, data science, data warehousing, application development (mobile & web), lean startup, and design thinking.

Dr. Liu Lichuan received her B.S. and M.S. degree in Electrical Engineering in 1995 and 1998 respectively from University of Electronic Science and Technology of China, and Ph. D. degree in Electrical Engineering from New Jersey Institute of Technology, Newark, NJ in 2006. She joined Northern Illinois University in 2007 and is currently an Associate Professor of Electrical Engineering and the Director of Digital Signal Processing Laboratory. Her current research includes digital signal processing, real-time signal processing, artificial intelligence and machine learning. She has over 70 publications including 32 journal papers and one book chapter. She has three patents awarded. She has led and participated in many research grants, such as: NSF, NASA and NIH. Her works have been reported by 'The Times', 'Daily Mirror', 'News weeks' and 'IEEE Spectrum'.

Dr. Teri Fisher is a Sport & Exercise Physician and Clinical Assistant Professor in the Faculty of Medicine at the University of British Columbia in Vancouver, Canada.

Dr. Fisher has a particular interest in e-health innovation and the intersection of voice technology and healthcare. He is the Founder and host of "Voice-First Health", a website and podcast that highlights the rapidly expanding intersection of Healthcare and Voice-First technologies.

In this week's #DataTalk, we chat with Bradley Metrock about voice-first technology and its impact on industry and consumer behavior.

Bradley Metrock is CEO of Nashville-based Score Publishing, which helps creators find voice. Metrock founded podcast network VoiceFirst.FM, hosts the popular show This Week In Voice, published the audiobook Perspectives on Gender in #VoiceFirst Technology, produces the company's series of VoiceFirst Events, and co-founded the industry association VoiceFirst.Community. ​ Quoted by organizations as diverse as The Mayo Clinic to Forbes to Harvard Business Review, Metrock has been cited as a leading thought leader on voice-first technology and AI, speaking regularly on its profound impact on our world. Follow him on Twitter, Youtube, and LinkedIn.

Check out our upcoming data science live video chats

In this week's #DataTalk, we chat with James Vlahos about his latest book, Talk to Me: How Voice Computing Will Transform the Way We Live, Work, and Think.

James Vlahos is the author of TALK TO ME: How Voice Computing Will Transform the Way that We Live, Work, and Think (Houghton Mifflin, March 26, 2019). Covering the business, technological, and cultural ramifications of the voice revolution, the book has been described by readers such as Wired editor-in-chief Nicholas Thompson as "brilliant and essential." Vlahos is also the creator of the Dadbot, a conversation-making program that shares the personality and life story of his late father, and of an Alexa skill, The Voice Computing Book. Vlahos contributes to the New York Times Magazine, Wired, Popular Science, The Atlantic, and GQ. Follow him on Twitter and LinkedIn

Check out our upcoming data science live video chats.

Neil Sahota is an IBM Master Inventor, United Nations (UN) Artificial Intelligence (AI) subject matter expert, and faculty member at UC Irvine. With 20+ years of business experience, he works with clients and business partners to create next generation products/solutions powered by emerging technology. He is also the author of the new book, Own the A.I. Revolution: Unlock Your Artificial Intelligence Strategy to Disrupt Your Competition.

Beyond data science, Neil actively volunteers with nonprofits for event management, fund raising, grant reviews, and site visits. Neil is an active member of the UCI Alumni Association and serves on the Board of Directors for the Orange County Marathon, supporting their work with the OC Kids program in fighting childhood obesity.

Emily Hough-Kovacs is a data scientist at Spotify. She is an alumnus of Metis Data Science Bootcamp from the NYC DS6 (Winter 2016) cohort. Prior to Metis, Emily worked in Business Intelligence at Tumblr. She is a proud alumna of Barnard College, the liberal arts college for women in New York City, where she studied Mathematics-Computer Science.

Dr. Sarah Aerni is a director of data science at Salesforce Einstein, where she leads teams building AI-powered applications using autoML. Previously, she led teams in healthcare and life sciences at Pivotal building models for customers and cofounded a company offering expert services in informatics to both academia and industry. Sarah holds a PhD in biomedical informatics from Stanford University, where she performed research at the interface of biomedicine and machine learning.

Leandro talks about his love of data science -- and how he leads innovative data and analytics projects. He also discusses his process for dealing with unstructured data.

Leandro Guerra is the Head of Data Science in EMEA for Experian. He is working on innovative data and analytics projects applied to Credit Risk, Collections, Marketing, Fraud, Insurance, HR, Health Care and CRM.

He has a bachelor degree in Electrical Engineering with emphasis in microelectronics and specializations in Analytics Intelligence (Institute and Foundation of Administration/University of Sao Paulo, Brazil) and Data Science (Johns Hopkins University – USA).