Rethinking Phone Payments: How to Reduce PCI Risk and Hidden Costs For many businesses, taking credit card payments over the phone is a familiar process. A customer calls, a team member takes the card number and manually enters it into a virtual terminal. Simple, right? Not quite. Behind the scenes of this routine transaction [...]

In this episode, we explore how Datatel's CryptoIVR, a secure phone payment solution, is helping businesses simplify PCI compliance by automating payment collection. We also look at how it integrates seamlessly with Guidewire, a leading billing platform for the insurance industry. Together, these technologies deliver faster implementation, stronger payment security, and greater scalability—while enhancing the [...]

Secure and Efficient IVR Payment Solutions PCI Compliant, Flexible Pay-By-Phone Platform For Your Business Interactive Voice Response (IVR) payment solutions offer businesses a method to automate phone transactions, enhancing security by removing human handling of sensitive data and easing compliance with regulations like PCI. This technology provides options for various business [...]

Insurance brokers are modernising payment processes using tokenisation to improve security and efficiency. The traditional method of storing credit card details presents compliance and security risks. Tokenisation replaces sensitive cardholder data with secure tokens, streamlining payment processing. This new approach reduces data entry errors and ensures PCI compliance. Tokenisation also provides scalability across multiple brands [...]

Handling credit card payments over the phone is a crucial function for many businesses, but it also comes with significant security and compliance responsibilities. In this episode, we break down what PCI Compliance means for customer service managers and why it's essential for protecting both customer data and the business from potential risks. Join us [...]