This episode challenges the outdated view that call deflection means pushing customers away. Instead, listeners learn how organizations are using IVR Payments to reduce PCI exposure, cut agent burnout, and serve more customers especially during high-pressure periods like utility disconnect windows or healthcare billing spikes.

Many businesses still accept credit card payments over the phone using live agents, putting themselves at higher risk, cost, and PCI compliance burden. Discover safer, smarter alternatives in this episode.

In this urgent and sharply reasoned episode, cybersecurity steps out of the server room and into the CFO’s office. Drawing from new data and high-profile breaches, the conversation dismantles the old myth that cyber risk is purely technical. Instead, it reveals a more sobering truth: today's cyber incidents are financial crises in disguise. The episode offers a path forward, urging CFOs to lead the risk dialogue, rethink vendor oversight, and form powerful new alliances with CISOs. Because in an era where a single password can topple a quarter’s financials, the smartest finance leaders are no longer sideline observers they’re architects of resilience.

Essential listening for CFOs, risk managers, and board members navigating the high-stakes intersection of finance and cybersecurity.

Rethinking Phone Payments: How to Reduce PCI Risk and Hidden Costs For many businesses, taking credit card payments over the phone is a familiar process. A customer calls, a team member takes the card number and manually enters it into a virtual terminal. Simple, right? Not quite. Behind the scenes of this routine transaction [...]

In this episode, we explore how Datatel's CryptoIVR, a secure phone payment solution, is helping businesses simplify PCI compliance by automating payment collection. We also look at how it integrates seamlessly with Guidewire, a leading billing platform for the insurance industry. Together, these technologies deliver faster implementation, stronger payment security, and greater scalability—while enhancing [...]

Interactive Voice Response (IVR) payment solutions offer businesses a method to automate phone transactions, enhancing security by removing human handling of sensitive data and easing compliance with regulations like PCI.

Insurance brokers are modernising payment processes using tokenisation to improve security and efficiency. The traditional method of storing credit card details presents compliance and security risks. Tokenisation replaces sensitive cardholder data with secure tokens, streamlining payment processing. This new approach reduces data entry errors and ensures PCI compliance. Tokenisation also provides scalability across multiple [...]

Handling credit card payments over the phone is a crucial function for many businesses, but it also comes with significant security and compliance responsibilities. In this episode, we break down what PCI Compliance means for customer service managers and why it's essential for protecting both customer data and the business from potential risks. Join [...]