De-Escalation Conversations

Lt. Paul Hasselberger is a law enforcement administrator and educator who has a passion for constant improvement. His drive to find balance between formal education, practical skills, and real-world leadership experience can be seen through his various assignments and accomplishments.

After earning degrees in psychology and sociology, he joined the Clifton Police Department in 2005 and quickly earned awards and commendations for his personal performance including: a physical fitness award, life-saving awards, and meritorious service citations. His work ethic helped him earn multiple specialty assignments including: SWAT, Academy Instructor, and Narcotics detective.

Outside of his full-time position, Paul has put his experience, education, and leadership skills to use by providing instruction to hundreds of FTO around the country. He has presented at various conferences and was most notably chosen to participate in the International Law Enforcement and Educators Association’s (ILEETA) prestigious “Emerson Hour”. Paul has also continued to instruct at the Passaic County Police Academy for the past 10 years and worked as a subject matter expert for police supervision promotional test development for the state of NJ. 

Mr. Hasselberger has volunteered for leadership positions on various non-profit boards. He served as the Vice-President of his agency’s supervisor’s union and is the founding director of the NJ Chapter of NAFTO. Paul has been the President of NAFTO’s Executive Board since 2018. During his term, he collaborated with the Executive Board to redefine NAFTO’s mission and business operations. These changes will allow NAFTO to maintain its position as the leading provider of FTO training while becoming the Nation’s leading advocate for improved training programs.

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

Welcome back to De-Escalation Conversations, where we delve into the art of effective communication and leadership. In today's episode, we have the privilege of speaking with Sarah Apgar, the founder of Fit Fighter, a revolutionary strength solution for all ages.

Sarah's impressive background as an Iraq war veteran, former firefighter, and mother of two girls brings a unique perspective to our discussion on adaptability, setting expectations, and pushing personal boundaries.

Tune in as Sarah shares her journey of creating the steel hose, a groundbreaking training tool featured on ABC's Shark Tank, and how it has transformed the way firefighters and athletes train.

We'll also explore the importance of challenging ourselves in high-stakes environments and the impact it has on personal growth.

Plus, Sarah provides invaluable insights on effective leadership, transparent communication, and the power of gratitude.

So get ready for a compelling conversation on resilience, teamwork, and the limitless potential of the human spirit!

Sarah's Bio:
Sarah Apgar is the Founder of FitFighter, a strength solution for everyone ages 8-80! She originally designed her signature training tool, the Steelhose, which was featured in 2020 on ABC’s Shark Tank, to train firefighters better for the rigors of the job.
 
 Sarah is an Iraq War Veteran, All-American Collegiate Athlete, Fitness Professional, former Volunteer Firefighter, and mom of 2 little girls. In addition to her primetime Shark Tank debut, Sarah and FitFighter have been featured in Rolling Stone, Mens Health, Muscle and Fitness, ABC News, and Oxygen Magazine, and performed for clients the likes of ESPN, FDNY, and the United States Military.
 
 Sarah lives in Port Washington NY with her husband, Ben Smith, a plastic and reconstructive surgeon, her two young daughters, Emory and Arlyn, and their puppy "Louisiana".

Sarah on Shark Tank:
https://www.youtube.com/watch?v=YLwjb3Uh4t4

Sarah's Shark Tank Update Episode:
https://www.youtube.com/watch?v=AGncHJbWbXE

Website:
https://www.fitfighter.com

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

Roy Bethge experienced several moments of disillusionment throughout his career. Despite facing these challenges, Roy remained resilient and determined to find a path that would bring him fulfillment. Roy didn't let these setbacks define him.

Instead, he used them as a catalyst for change and growth. Today, Roy Bethge stands as a testament to the power of resilience and determination. His story serves as an inspiration to others who may be facing similar challenges in their careers.

Roy's Bio:
Roy Bethge (Beth-key)

 Roy Bethge is a veteran police leader with more than 29 years of law enforcement experience.  He retired in May of 2017 as Deputy Chief of the Buffalo Grove Police Department in Northern Illinois. He holds a Masters Degree in Criminal Justice from Columbia College and has an extensive background as a trainer in the subject areas of leadership development, officer safety, use of force, and adult learning.

Mr. Bethge is the co-founder and lead instructor of The Virtus Group, Inc. which brings innovative leadership training and development to law enforcement professionals around the country.  As part of that endeavor, Mr. Bethge is the co-creator of the WINx: Inspiring Leadership in Law Enforcement conference which is a TED-styled experience focused on law enforcement professionals. 

Roy is also the Executive Director of Below 100, a not-for-profit organization trying to reduce police officer line-of duty-deaths and preventable injuries, an instructor for Louisiana State University’s National Center for Biomedical Research and Training as well as a private consultant.  

[00:02:26] Training should be prioritized for organizational success.

[00:05:23] Personal development takes effort, but it's crucial.

[00:07:53] Stay safe, protect, serve, and make it home.

[00:11:13] Improving team coordination for high-risk events.

[00:14:36] LSU instructor emphasizes the importance of attitude, training

[00:17:55] Training's return on investment in leadership.

[00:22:01] Training and mentoring are key to leadership.

[00:28:10] Management is about skills, leadership is generic. Despite investments in leadership training, there are poor examples. Inspiring others towards ethical goals is key. Remember why you signed up for the profession.

[00:31:29] Ethics as a verb, paying the price.

[00:35:05] Communication challenges in law enforcement organizations; Importance of sharing information; Some people use information as a source of power; Efforts to improve recruiting in the army; Research on what it means to be a police officer; 

[00:39:43] Resilience in facing disillusionment in life.

[00:42:56] Bridging the communication gap in leadership development.

[00:46:16] Listening and acknowledging employees creates a positive workplace.

[00:50:49] Communication builds trust, it's essential for progress.

[00:54:25] Encouragement, valuable training, appreciation, feedback, specialized training.

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

Welcome back to another episode of De-Escalation Conversations, the podcast where we explore strategies and insights for creating peaceful and productive conversations. 

In today's episode, we have the opportunity to sit down with Adam Timm, a former dispatcher from the Los Angeles Police Department who has transformed his career and now focuses on helping others in similar high-stress roles. Adam shares his personal journey of self-discovery, from being known as "Angry Adam" to becoming a kinder and more effective communicator. 

After leaving the LAPD, Adam founded his own company, The Healthy Dispatcher, and has since gained nationwide recognition for his training programs. Join us as we dive into the importance of self-awareness, creating engaging learning experiences, and the power of effective communication in leadership roles. 

Get ready for a thought-provoking and enlightening conversation with Adam Timm on De-Escalation Conversations. 

Adam's Bio:
Adam Timm began his 20-year career in 9-1-1 as a dispatcher for the Los Angeles Police Department Communications Division, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his company, “The Healthy Dispatcher,” to bring tools for resilience to this challenging profession.

Participants in Adam’s training classes and conference sessions praise his energetic and interactive presentation style, calling his sessions “an awesome learning experience,” “captivating, thought-provoking,” “amazing,” and “incredibly engaging.” Adam travels year-round presenting training classes, conference sessions and consulting services across the country.

He is a board-certified stress management consultant and the author of three books, including the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout,” and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.” Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.

Stay in Touch with Adam Timm:
https://thehealthydispatcher.com

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

UPDATE: Christopher Bartolotta has been appointed as Deputy Chief of the Avon Police Department, being selected following a nation-wide recruitment process.

Deputy Chief Bartolotta recently retired as a Captain with the Connecticut State Police, following 32 years of service. He started as a road trooper and throughout his career gained experience in all areas of enforcement function and technique, including investigations, as a member of the Major Case Squad, both as a detective and supervisor. He is also experienced on the tactical side involving high-risk incidents, as an operator, supervisor and trainer for the Emergency Services Unit.

Deputy Chief Bartolotta was an Academy Instructor, certified nationally in dozens of areas of subject matter, is an accident reconstructionist, certified Drug Recognition Expert and instructor, certified Fire Investigator, court qualified as an expert witness, experienced in accreditation and all matters of policy writing and implementing promotional processes. He has instructed in interview and interrogation, motor vehicle theft, fraudulent documents and stress and crisis management.

He received his Bachelor of Business Administration from Dowling College in Oakdale, New York; and a Master of Public Safety from the University of Virginia.

Stay in Touch with Chief Bartolotta:
linkedin.com/in/christopher-bartolotta-m-p-s-b66628235

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

I want to express my sincere gratitude to Colonel Grossman for sharing his expertise and insights with us. To connect with and learn more from Colonel Grossman, be sure to visit his website at www.GrossmanOnTruth.com - trust me, it's worth it! 

Thank you all for your continued support and for tuning in to De-Escalation Conversations.  Stay tuned for more exciting episodes and interviews coming your way soon!  #DeEscalationConversations #Leadership #Training 

Lt. Col. Grossmon's BIO:
In their description of Lt. Col. Dave Grossman, Slate Magazine said, “Grossman cuts such a heroic, omnicompetent figure, he could have stepped out of a video game.”  He has five patents to his name, has published four novels, two children’s’ books, and six non-fiction books to include his “perennial bestseller” On Killing (with over half a million copies sold), and a New York Times best-selling book co-authored with Glenn Beck.

He is a US Army Ranger, a paratrooper, and a former West Point Psychology Professor.  He has a Black Belt in Hojutsu, the martial art of the firearm, and has been inducted into the USA Martial Arts Hall of Fame.

Col. Grossman’s research was cited by the President of the United States in a national address, and he has testified before the U.S. Senate, the U.S. Congress, and numerous state legislatures.  He has served as an expert witness and consultant in state and Federal courts.  He helped train mental health professionals after the Jonesboro school massacre, and he was also involved in counseling or court cases in the aftermath of the Paducah, Springfield, Littleton and Nickel Mines Amish school massacres.

Col. Grossman has been called upon to write the entry on “Aggression and Violence” in the Oxford Companion to American Military History, three entries in the Academic Press Encyclopedia of Violence, Peace and Conflict and has presented papers before the national conventions of the American Medical Association, the American Psychiatric Association, the American Psychological Association, and the American Academy of Pediatrics.

Since his retirement from the U.S. Army in 1998, he has been traveling full time as one of our nation’s leading trainers for military, law enforcement, mental health providers, and school safety organizations.

Today Col. Grossman is the director of Grossman On Truth, LLC (www.GrossmanOnTruth.com).  In the wake of the 9/11 terrorist attacks, he has written and spoken extensively on the terrorist threat, with articles published in the Harvard Journal of Law and Civil Policy and many leading law enforcement journals, and he has been inducted as a “Life Diplomate” by the American Board for Certification in Homeland Security, and a “Life Member” of the American College of Forensic Examiners Institute.

https://www.theidea.world

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

(For SEVERAL Free Gifts, go to: MicheleBlood.com/deescalation)

Welcome back to another episode of De-Escalation Conversations! 

In today's episode, we have the pleasure of hosting the inspiring Michele Blood. 

Michele shares her incredible journey from being a rock singer in Australia and, after a near fatal car accident, meeting Bob Proctor and later becoming a renowned figure in the field of personal development. 

With a focus on helping individuals in many professions, Michele's tools offer a lifeline for those who struggling mentally, emotionally, and spiritually due to the demands of their work. 

Michele speaks from personal experience about the transformative power of their methods. 

Prepare to be amazed as Michele discusses her fascinating experiences creating affirmation songs, the importance of music in healing people, and her journey to becoming a sought-after speaker and author. 

Stay tuned as we dive deep into the impact of affirmations, the power of the mind, and the incredible programs and resources Michele offers to help individuals overcome challenges and create a life of abundance and joy. 

This is an episode you won't want to miss! 

Michele Blood is a successful, multi-talented lady. 

Michele was a rock singer in Australia and after a near fatal car accident, she created positive Affirmation Songs which not only healed her body but also took her to worldwide success. 

These Affirmation songs affect the left and right hemispheres of the brain. Lyrics, the left hemisphere, and melody and music, the right hemisphere so the new, positive messages go straight to the subconscious mind. 

This is why millions of people worldwide have downloaded her Affirmation Power songs. These songs cover healing, success, money, joy, confidence and they uplift the person immediately. In addition to creating Magnet To Success™ products and seminars worldwide, her public Mystical Success Events have been held in over 26 countries. 

Michele has co-written and created over 80 books, music CDs, audio programs, TV shows, and videos on positive thought, mind transformation, and meditation.

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

Brian Willis is recognized throughout North America as a catalyst for change in the law enforcement profession and a man with many questions.

Brian was a full time police officer for 25 years and has over 33 years of law enforcement training experience. He is the recipient of a Lifetime Achievement Award in recognition of his contribution and commitment to Officer Safety in Canada, the Queen’s Diamond Jubilee Medal in recognition of his contributions to the law enforcement profession and the Law Officer Trainer of the Year award.  In addition to his work with law enforcement professionals Brian has served as a mental preparation coach for athletes from a variety of sports including two Olympic athletes.

Winning Mind Training's Why: To inspire the men and women of law enforcement to focus on What’s Important Now, and strive to Embrace the Struggle and Suck, Look for the Learning and the Good and Dare to Be Great so they can lead lives of significance.

Winning Mind Training's Just Cause:
To create a movement where law enforcement agencies in North America continually strive to grow their tribe of trainers and leaders at the foundational level in order to build and sustain an organizational culture of leading, learning and excellence. I am looking for as many people as possible to join me in this Cause.

Winning Mind Training Core Values:

1. Focus on What’s Important Now
2. Stay Curious
3. Seek to Inspire Others

 0:00 

 Teaser 

 0:56 

 About Brian Willis 

 2:09 

 Brian's Take on Training 

 15:55 

 Brian's Take on Leadership 

 28:33 

 A Takeaway - It's Not About Me! 

 33:15 

 Brian's take on Communication 

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

Gordon Graham, J.D., is also a Law Enforcement Officer.

Gordon's education as a Risk Manager and experience as a practicing attorney, coupled with his extensive background in law enforcement, have allowed him to rapidly become recognized as a leader in private and public sector organizations with multiple areas of expertise.

Gordon proudly served the California Highway Patrol and was a motorcycle officer for his first ten years.

He helped design the first DUI task force, assisted in developing the DRE (Drug Recognition Expert program), was an instructor in the initial  “Mod I and II” Haz Mat program, and wrote his first of many technical papers: “PCP–An Officer’s Survival Guide.”

Gordon helped provide the single greatest treatise on motorcycle safety.

On the “B” shift, he and his fellow Sergeants stressed the values and beliefs and built the most productive team of motorcycle officers in the department’s history.

He saw deficiencies in officers’ training and revolutionized law enforcement training with his SROVT program: Solid, Realistic, Ongoing, Verifiable, Training.

This daily training bulletin concept resulted in his later being awarded the Governor’s award for excellence in law enforcement training.

He also sharpened his focus on how his education and training in systems and his legal background could work together to improve the quality of law enforcement operations by incorporating real risk management into police operations.

He provides organizations, including those involved in commercial real estate, hospital operations, manufacturing companies, aerospace operations, nuclear power plants, auto racing operations, and many others.

He also expanded his efforts to assist other public safety organizations in developing Fire Fighter Close Calls, now recognized as “the source” of information about firefighter safety.

This effort led to his assisting the International Association of Fire Chiefs with a similar effort and developing their Fire Fighter Near Miss safety.

The IAFC awarded Gordon the Presidential Award for Excellence for his lifelong work in improving firefighter safety and performance.

Gordon became a founder of a company designed to standardize policy, procedure, and training in public safety operations.

Today, most law enforcement agencies in California use the Lexipol Knowledge Management System, and nearly half of the states use this approach to law enforcement operations.

This effort has dramatically improved the safety of police personnel while also influencing a dramatic reduction in claims, settlements, and verdicts adverse to law enforcement agencies.

Gordon held his law enforcement headquarters assignment until his service retirement and was awarded the Lifetime Achievement Award.

Graham’s innovative programs, based on the values and beliefs he learned and a passion for continuous improvement, are the standard for any organization that wants to improve existing operations and prevent things from going wrong.

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

Samantha Drum is a high-conflict strategist and personal injury attorney with years of experience managing high-conflict people and situations, as well as coaching others to do the same.
 
 After facing several high-conflict personalities at the start of her career, she realized a harsh truth—law school did NOT prepare her for managing high-conflict behavior or extreme personalities.

She decided to take the time to study high-conflict personalities.

To learn effective tools and strategies that she could use when she found herself in high-conflict situations.
 
She learned how high-conflict personalities work, the way they think, and what causes them to go off.

She now implements plans for managing the situation to minimize the damage they cause and maximize her control of the situation and she empowers other people to use these same skills.


CONTACT SAMANTHA
Website: www.controlledconfrontation.com


KEY POINTS
- Differentiating high conflict personalities from other problematic individuals 
- The "ear statement" and "clear method" approaches to resolving conflicts 
- Samantha's work with a client dealing with controlling and high conflict parents 
- Teaching the client to recognize manipulative statements, set boundaries, and prioritize well-being 
- Free tools provided by Samantha for dealing with high conflict individuals 
- Samantha's online course, the High Conflict Cure, and its benefits 
- Factors that contribute to true change in high conflict individuals 
- The role of counseling or therapy in helping high conflict individuals understand their behavior and make conscious changes 
- The challenges in accepting the need for change for high conflict individuals 

TIMESTAMPS
[00:00:11] Expert helps people deal with high conflict personalities. 

 [00:03:24] Teaching others about manipulation tactics and self-protection. 

 [00:07:42] High conflict narcissists blame and manipulate others. 

 [00:13:45] Methods to handle difficult situations and people. 

 [00:15:34] Attorney records high-conflict deposition, stands firm. 

 [00:20:48] Navigating conflict: control, tools, and mindset. 

 [00:23:48] Knowing how you respond versus react. 

 [00:25:15] Growth through setting boundaries and gaining respect. 

 [00:30:39] Free tools for assessing conflict, argument playbook, survival guide, online course. 

 [00:32:29] Client overcomes controlling parents, finds peace. 

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact