De-Escalation Conversations

Introduction:
On this episode of De-Escalation Conversations, the topic of negotiation and agile coaching is discussed. Vladimir Bushin shares his belief that having a coach can lead to continuous improvement and growth, referencing successful individuals like Michael Phelps who have coaches to maintain their success.

The Negotiation Practice Community is also introduced as a resource for personal and professional development. The conversation then shifts to the topic of de-escalation, with the speaker sharing their admiration for the high standards of the police in the United States.

The use of the word "why" in communication and the importance of curiosity and gratitude as executive state emotions are also discussed.

Vladimir Bushin, is an expert in building an Agile Culture and improving organizational performance. The importance of effective communication, de-escalation tactics, and the alignment of purpose between citizens and law enforcement are also touched upon. Finally, the speaker shares their own effective negotiation tactics and approaches, including hotline listening and an apology framework. 


GUEST BIO:
Vladimir Bushin is an expert in building an agile culture and improving organizational performance, with over 20 years of experience in corporate environments. He spent eight years practicing and teaching SCRUM principles, and is the founder and active facilitator of a community of over 400 practitioners, the Negotiation Practice Community.

Vladimir is passionate about helping professionals from various fields improve their influencing skills and build an accountability culture that improves performance, quality, and inclusivity.

He is a certified Crucial Conversations trainer, and even though his focus is not on law enforcement or education, his skills and knowledge can help organizations in any industry. Vladimir is a dedicated and respected professional who strives to make work more enjoyable, sustainable, and effective.

Key Topics and Bullets:
- Introduction to the importance of negotiation and agile coaching 

 - Setting higher goals and continuous improvement leads to success 

 - Communication and making good agreements are critical for success 

 - Meeting people through the negotiation practice community 

 - The negotiation practice community offers opportunities for development 

 - Deescalation and the importance of high standards for law enforcement 

 - The brain's two states: executive and survival 

 - Curiosity, gratitude, and the executive state 

 - Explanation of an agile culture coach 

 - Tactical empathy, practical curiosity, and tactical curiosity in negotiations 

 - The use of "why" in negotiations and triggering defensiveness 

 - Vladimir Bushin's expertise and background 

 - Effective communication and the importance of deesc

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

CopLine.org is a Law Enforcement Officer's Lifeline!  Available only to LEO's and their families, this Crisis and Suicide Hotline is staffed 24-7 and today, we have the Training Coordinator with us =, Chuck Stringham

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

Doug Wyllie has authored thousands of feature articles, opinion columns, news reports, and tactical tips with the goal of ensuring that police officers are safer and more successful on the streets.

Doug is a Western Publishing Association “Maggie Award” winner for Best Regularly Featured Digital Edition Column.

He is a member of International Law Enforcement Educators and Trainers Association (ILEETA), an Associate Member of the California Peace Officers’ Association (CPOA), and a member of the Public Safety Writers Association (PSWA).

HOW TO KEEP IN TOUCH WITH DOUG WYLLIE:
[email protected]

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

Joseph Willis, Chief Learning Officer for First HELP, joins us to discuss how to get your brain right!

An experienced Learning & Development Professional with a passion for #ResponderReadiness and specialize in developing leaders of character, professional organizational climates, and high performing cultures of trust. 

Joseph is a retired US Army First Sergeant and currently serves as the Chief Learning Officer for First H.E.L.P. where the work to smash the mental health stigma for First Responders and honor the lives and service of those lost to suicide by caring for their families in the aftermath.

Many people experience situations requiring De-Escalation. What tools have you found to be effective in these situations?

- Safety is priority #1 - physical AND psychological.
- Don't take it personally, It's not about me.
- Be predictable, consistent, and kind.
- Resilient Responders are Ready Responders.

Video Link for the 5 Tools: https://1sthelp.org/resilience

HOW TO KEEP IN TOUCH WITH JOSEPH WILLIS:
Website: 1stHelp.org

Linkedin: https://www.linkedin.com/in/joewillis

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

BIO
Leo Petrilli was trapped in an addiction for over four decades, and has been substance free since 2011. He just retired from working in the trenches at the Addiction Recovery Home, where he went for his own recovery. 

Today, he is a virtual Train The Trainer for the First Responder Program with The Addictions Academy.  Leo is also a virtual Personal Growth Coach, with the Wellness Coach organization, a Nationally and Internationally Certified Recovery Coach, and an Intervention Professional. 

 He attends several First Responder virtual recovery meetings, and is a volunteer with Boots on The Ground in Ontario, Canada. 

 He likes watching good movies, TV shows that make him laugh, and sporting events.

 Helping others keeps him sober too. 

 Q: Many people experience situations requiring de-escalation. What tools have you found to be effective in these situations?

• 1 on 1s are huge.

• Holding a Group discussion, where I can make everyone feel safe – so they at least can listen, if they are not ready to share yet. Because, if you can cry for others than you can cry for yourself.

• I tend to be pretty direct when I am helping someone get to their truths. And if they have to vent some of their emotions I give them some space. 

• You gotta LEO it. Let Everything Out.

LEO’S TITLE:
Former Chaos Magician

CONTACTING INFORMATION for Leo:
[email protected]

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

BIO

Stephanie Samuels is a Police Psychotherapist and has been in Private Practice for over 35 years with Law Enforcement Officers.  She is also the CopLine Founder and Director.  She founded CopLine.org 18 years ago as a Pay It Forward.

 The CopLine heartbeat continues with the volunteers that share a Servant’s Heart

 MANY PEOPLE EXPERIENCE SITUATIONS REQUIRING DE-ESCALATION. WHAT TOOLS HAVE YOU FOUND TO BE EFFECTIVE IN THESE SITUATIONS?

• Addressing Symptoms 
• Educating spouses and significant others 
• Leaving the situation

HOW TO KEEP IN TOUCH
Website: CopLine.org

Phone: 1-800-CopLine

E-Mail: [email protected]

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

Hello and welcome to the De-Escalation Conversations Podcast.  In this Episode, we'll be sharing what to expect in the coming episodes and what this Podcast is all about!

IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.

Find more about
How to Calm an Angry Person in 90 Seconds or Less
Come visit us at the IDEA website (International De-Escalation Association):
https://TheIdea.World

Subscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.

Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: [email protected] or by filling out a contact form at https://www.TheIdea.World/contact

Welcome to Season 1 where the theme is Tactical TLC, Training Leadership and Communication. 

If you haven’t listened to Episode 2, where Gordon Graham talks about Training, or Episode 3 where he talks about Leadership, please be sure to do that! 

Check out those Episodes and the rest of our resources at TomorrowsPoliceOfficer.com

At the beginning of that episode, I gave a lot more information on Gordon Graham, his training programs and the really amazing awards he’s received. 

Anticipating you WILL listen to that, here’s just a few things about Gordon that you should know!

“Risk Management” is not just a class he teaches – it is a way of life for him and has been for decades. He has a huge commitment to Safety for First Responders.  Check out firefighterclosecalls.com  Also, take a look at Lexipol.com  

Both of these websites really highlight the talents and dedication that Gordon Graham lives each and every day.  I’m proud to call Gordon my hero, my mentor, my friend.

So here’s my hero, my mentor, my friend, Gordon Graham and his views on Communication!

Welcome to Season 1 where the theme is Tactical TLC, Training Leadership and Communication. 

If you haven’t listened to Episode 2, where Gordon Graham talks about Training, please be sure to do that! 

Check out that Episode and the rest of our resources at TomorrowsPoliceOfficer.com

At the beginning of that episode, I gave a lot more information on Gordon Graham, his training programs and the really amazing awards he’s received. 

Anticipating you WILL listen to that, here’s just a few things about Gordon that you should know!

“Risk Management” is not just a class he teaches – it is a way of life for him and has been for decades. He has a huge commitment to Safety for First Responders.  Check out firefighterclosecalls.com  Also, take a look at Lexipol.com  

Both of these websites really highlight the talents and dedication that Gordon Graham lives each and every day.  I’m proud to call Gordon my hero, my mentor, my friend.

So here’s my hero, my mentor, my friend, Gordon Graham and his views on Leadership!

The Theme for Season 1 of the Tomorrow's Police Officer Podcast is called the Tactical TLC Show – Training Leadership and Communication.   The podcast can be found at TomorrowsPoliceOfficer.com and by going directly to TomorrowsPoliceOfficer.com/Podcast

Each guest gets to share their insights in each of these areas ( Training Leadership and Communication), and each episode is going to be focused on one of these at a time… as much as possible!  Because it’s hard to talk about any one of these 3 areas without also touching on one of the others. 

Training, Leadership and Communication are definitely intertwined. 

My goal is to be the Robin Hood of Public Safety – taking the Wisdom from those that have it and giving it top those that need it.. YOU!

Kicking off Season 1 is someone who I can remember from the very first time I saw him teach!  I can tell you when and where it was!  My guest for this episode is the world famous … Gordon Graham!

The first time I met Gordon, I was in DRE – Drug Recognition Expert school.  Gordon came in and taught a 4 hour block.  I made a decision that day that ANYTIME he was teaching, I was going to be there! 

He has impacted my life in such positive ways, well… like VERY few other people have!

Gordon has dedicated his efforts to providing the highest quality training services available anywhere in the world.  His programs have received international acclaim, and they are amazing!

Gordon has expanded his operations from “just lecture” to many other areas including his commitment to Fire Fighter Safety. You can view these efforts at www.firefighterclosecalls.com

Also, if you’re in public safety, please take a look at Lexipol.com. This growing company has taken the concepts that Gordon has lectured on for decades and put those thoughts into a framework that can be applied to any public safety organization.

Gordon’s programs are in use around the world. And while he’s received many accolades and awards, I was extremely impressed with him receiving the Presidential Award for Excellence presented to him by the IAFC in 2005 and the California POST Award for Lifetime Achievement in Law Enforcement presented in 2009.

In 2015, he received the Lifetime Dedication Award from the International Public Safety Leadership and Ethics Institute and in 2018, he received the James Oberstar Sentinel for Safety Award for his lifetime work in improving aviation safety internationally.

Whether you’re in the public or private sector, Gordon’s programs work, and work well. Should you need anything further, please do not hesitate to contact him or his fantastic staff anytime.  He can be reached at:
714.374.9326,
[email protected]
www.GordonGraham.com

You and I are both very lucky to have Gordon give us his time, his wisdom his insights.  

Would you please do me a favor and hit the Subscribe and Like buttons and take a moment to leave a comment!  

Please list what "take aways" you got from this episode!

So here’s my hero, my mentor, my friend, Gordon Graham and his take on Training topics!