It’s tough to figure out how to deal with people being rude to you while you’re trying to do your job, in a way that maintains your trusting nurse-patient relationship. You're not alone. In this episode, we discuss practical tips and tricks and share personal experiences dealing with frustrating, demeaning, demanding, or difficult patients and/or families. Show notes are located here:  https://www.freshrn.com/freshrn-podcasts-episode-008-difficult-patients-show-notes/ Get weekly tips, encouragement, stories from the bedside and more - just for nursing students and new nurses at: https://www.freshrn.com/ Connect With Me Online!  Facebook: https://www.facebook.com/FreshRN Twitter: https://twitter.com/Kati_Kleber Pinterest: https://www.pinterest.com/Fresh_RN/ Instagram: https://www.instagram.com/kati_kleber/ TikTok: https://www.tiktok.com/@freshrn  Music credit: Keep My Cool by Benj Heard

Dealing With Difficult Patients and Families

Your first year as a registered nurse is challenging. This podcast is hosted by Kati Kleber, MSN RN and features experienced nurses from FreshRN.com, who discuss the basics of that first year. From orientation, code blues, tricks of the trade, and personal experiences, to time management, delegation, patient deaths, and more.

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Giving and receiving hand-off from an experienced nurse is pretty overwhelming to a nursing student or newly licensed nurse. In this previously released episode, Kati and Elizabeth discuss:   What nursing report is for an acute care nurse   Unspoken nursing report etiquette   Basics of what should be communicated during a normal full hand-off report   Notes of this episode: https://www.freshrn.com/nursing-report-for-newbies/  For ALL of our new nurse content: https://www.freshrn.com/new-grad-nursing/  For ALL of our med-surg content: https://www.freshrn.com/med-surg-nursing/  For a free mini-course on report tips for new nurses (including my fave report sheet), click here: https://courses.freshrn.com/p/med-surg-report-basics  To learn more about our comprehensive med-surg crash course, Med-Surg Mindset, click here: https://courses.freshrn.com/p/med-surg-mindset  Learn more about the FreshRN All-Access Pass here - https://courses.freshrn.com/p/membership To see our latest course catalog (med-surg, ICU, precepting, charge nurse, ortho, cardiac, neuro courses, and more), click here: https://courses.freshrn.com/ Get weekly tips, encouragement, stories from the bedside, and more - just for nursing students and new nurses at: https://www.freshrn.com/email-sign-up/  Connect With Me Online!   Facebook: https://www.facebook.com/FreshRN   Twitter: https://twitter.com/Kati_Kleber   Pinterest: https://www.pinterest.com/Fresh_RN/   Instagram: https://www.instagram.com/kati_kleber/   TikTok: https://www.tiktok.com/@freshrn   Music credit: Keep My Cool by Benj Heard  

[Encore] Hand-Off Hurdles: Navigating Nursing Report with Kati & Elizabeth

This interview comes from the archives! Kati interviewed Beth Hawks, MSN RN-BC, a highly experienced and amazing nursing professional development specialist and preceptor, on tips for new nurse preceptors. Expect to learn:   How to give feedback in a constructive manner   Tips for nurses going into the precepting role who are not yet confident in their own skills   How to support nurses through reality shock   Coping with preceptees who take correction personally   How to handle preceptees who question absolutely everything   And so much more!   As a bonus, this interview is a sneak peek into the valuable content you can expect from Kati’s comprehensive course, Preceptor Pro. If you're looking to enhance your precepting skills and advance your professional development, this course is for you.  To enroll in Preceptor Pro: https://courses.freshrn.com/p/preceptor-pro  A comprehensive blog post on precepting: https://www.freshrn.com/becoming-an-awesome-nursing-preceptor/  For ALL of our professional development content: https://www.freshrn.com/professional-development/  Learn more about the FreshRN All-Access Pass here - https://courses.freshrn.com/p/membership To see our latest course catalog (med-surg, ICU, precepting, charge nurse, ortho, cardiac, neuro courses, and more), click here: https://courses.freshrn.com/ Get weekly tips, encouragement, stories from the bedside, and more - just for nursing students and new nurses at: https://www.freshrn.com/email-sign-up/  Here is an affiliate link to Beth’s latest book, First-Year Nurse: Advice on Working with Doctors, Prioritizing Care, and Time Management: https://amzn.to/3JfDeAt  Connect With Me Online!   Facebook: https://www.facebook.com/FreshRN   Twitter: https://twitter.com/Kati_Kleber   Pinterest: https://www.pinterest.com/Fresh_RN/   Instagram: https://www.instagram.com/kati_kleber/   TikTok: https://www.tiktok.com/@freshrn   Music credit: Keep My Cool by Benj Heard  

Beyond the Basics: Advanced Preceptor Strategies with Beth Hawks

Previously, Kati had a series of episodes on nursing communication. This mega dose combines all episodes into one for easy listening! The topics include:   How to talk to your nursing colleagues, CNAs, and medical unit receptionists and deal with things like how to navigate when your urgency level changes or challenges in working together   Learning what everyone on the healthcare team actually wants to know when they want an update (PT, OT, ST, Case Management, Social Work, medical team, and more)   Cool vs. not cool ways to handle things    Simple things you can do and say to look and feel more comfortable as the patient’s nurse   Tips on delivering tough news and how to be in those big moments while holding it together and being a strong but caring presence for your patient   How to engage with your own family and loved ones who might not understand all that you go through at a normal day of work   These episodes were originally recorded in 2021 and are still very relevant for today’s new nurse.  For ALL of our new nurse content:https://www.freshrn.com/new-grad-nursing/   For a free mini-course on report tips for new nurses (including my fave report sheet), click here: https://courses.freshrn.com/p/med-surg-report-basics To learn more about our comprehensive med-surg crash course, Med-Surg Mindset, click here: https://courses.freshrn.com/p/med-surg-mindset For my free cardiac assessment checklist, click here: https://bit.ly/4aV6RTO For my most-used medical abbreviations, click here: https://bit.ly/44mnTri Learn more about the FreshRN All-Access Pass here - https://courses.freshrn.com/p/membership To see our latest course catalog (med-surg, ICU, precepting, charge nurse, ortho, cardiac, neuro courses and more), click here: https://courses.freshrn.com/ Get weekly tips, encouragement, stories from the bedside, and more - just for nursing students and new nurses at: https://www.freshrn.com/email-sign-up/  Connect With Me Online!   Facebook: https://www.facebook.com/FreshRN   Twitter: https://twitter.com/Kati_Kleber   Pinterest: https://www.pinterest.com/Fresh_RN/   Instagram: https://www.instagram.com/kati_kleber/   TikTok: https://www.tiktok.com/@freshrn    Music credit: Keep My Cool by Benj Heard  

[Encore] The Ultimate Guide to Nursing Communication: A Mega Compilation

In this episode, we are re-sharing our most popular neuro episodes from the archive in one massive episode. Kati Kleber, Elizabeth Mills, and Melissa Stafford (all experienced neuro ICU nurses) discuss:  When to worry about your neuro patient The most common disease processes for acutely ill neuro patients Common neuro meds Frequent diagnostics How neuro patients are monitored Common neuro surgeries   These episodes were originally recorded in 2018, but the information is still incredibly relevant today for neuro nurses. This content is for informational purposes only; best practices may have changed.    For ALL of our neuro nursing content: ​​https://www.freshrn.com/neuro-nursing/    For our free mini-course on conscious neuro assessments, click here: https://courses.freshrn.com/p/neuro-assessments-mini-course    To learn more about our comprehensive neuro prep course, Neuro Wise: A Crash Course For New Neuro Nurses, click here: https://courses.freshrn.com/p/neuro-wise    Learn more about the FreshRN All-Access Pass here - https://courses.freshrn.com/p/membership   To see our latest course catalog (med-surg, ICU, precepting, charge nurse, ortho, cardiac, neuro courses, and more), click here: https://courses.freshrn.com/   Get weekly tips, encouragement, stories from the bedside, and more - just for nursing students and new nurses at: https://www.freshrn.com/email-sign-up/    Connect With Me Online!  Facebook: https://www.facebook.com/FreshRN Twitter: https://twitter.com/Kati_Kleber Pinterest: https://www.pinterest.com/Fresh_RN/ Instagram: https://www.instagram.com/kati_kleber/ TikTok: https://www.tiktok.com/@freshrn  Music credit: Keep My Cool by Benj Heard  

[Encore] The Neuro Nursing Chronicles: A Masterclass from the Archives

Almost two-thirds of nurses (62%) experience burnout in the U.S. And it’s especially common among younger nurses. In this episode, Kati interviews Dr. Kate King, an associate professor in the clinical psychology doctoral program at William James College, and they discuss:  signs of burnout, and whether this is destined to happen to every nurse the importance of being proactive balancing the desire to be perfect with the very real seriousness of mistakes redefining ‘self-care’ tips and encouragement from Dr. King  Sign-up for the FreshRN newsletter: https://www.freshrn.com/email-sign-up/  Watch the video interview on Kati's YouTube Channel: https://www.youtube.com/c/katikleber 

Dealing With Difficult Patients and Families

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