In this CE-approved release of Articles On-The-Go, Hank Balch takes a hard look at department drama and how to address it:  -- "Personal matters aside, your sterile processing department has a mission to accomplish, and to do so, there is a certain standard for culture and communication that must be attained. Regardless of the reasons, department drama cannot be tolerated. When technicians begin focusing on each other’s personalities and not on the work at hand, we begin doing an injustice to our patients and that is not only unfair, it’s also unsafe."

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