In this episode Phil and Marina discuss the challenge of dealing with entitled or difficult patients in a Direct Primary Care pediatric practice. Using recent real-world examples, they explore how unrealistic expectations, manipulative behavior, and misunderstandings can create emotional and operational strain for physicians. The conversation emphasizes the importance of maintaining clear communication, setting firm boundaries, trusting your instincts when interactions feel problematic, and recognizing that not every patient is the right fit for your practice. They also highlight the value of using difficult encounters as opportunities to refine processes and messaging while protecting both physician well-being and the culture of the practice.

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