“One thing I learned is our industry sometimes treats our customers very poorly, especially in the aspect of service,” says Dean Simon. “You know, usually when you call into a service of a large provider, you have a minimum hold of 30 minutes to 45 minutes. You get transferred around a few times, and then finally you're talking to somebody and it's an offshore, you know, support person when you have those challenges of communication. So, you spend half of your time on hold, you know, waiting for technology support than actually getting things done. And that's the one thing I wanted to change with line one. I want it to be more of a boutique service provider to our customers to where they can instantly get service on demand 24/7 without that hold time.”

In this podcast we learn how Dean took those observations and that determination to make a change. Dean outlines how LineOne is different.

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