Debottlenecking Processes for Improved Operations

Last Updated on July 4, 2022 by Owen McGab Enaohwo

Continuous improvement is the pathway to sustainable business growth.

As the chief operating officer at dscout, a consumer-insight company, Chip Hardt sets the pace for continuous improvement by creating systems for eliminating waste. He explains how each project depends on the next and taking the time to identify bottlenecks is essential to optimize processes. Finishing projects on time is how you gain momentum for business growth.

Chip Hardt is the guest in this episode of the Process Breakdown Podcast. He shares with host Dr. Jeremy Weisz his experience in debottlenecking business processes for improved operations.

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Key Resource List 

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Show Notes 

[0:26] Intro     

* Dr. Jeremy Weisz mentions some of the past guests who have been on the show including David Allen of Getting Things Done, Michael Gerber of the E-Myth, and Lauren Letta, the past COO of Charity: Water.* Dr. Jeremy Weisz introduces SweetProcess, a workflow tool that helps businesses streamline their operations even in life-or-death situations.     * SweetProcess offers a 14-day free trial without a credit card.   

[2:03] Dr. Jeremy Weisz introduces the guest, Chip Hardt.  

[3:18] Chip gives an overview of dscout

* Dscout is a video-based application for understanding consumer insights and behaviors.* The platform gives businesses insights into the current needs of their customers and how they can meet those needs.

[4:46] Chip shares examples of major companies that have used dscout to understand their market needs.

* A major electronics company used dscout to create an over-the-counter hearing aid. The company used the dscout platform to learn how their hearing aid is used by consumers.* A large tech company used dscout to understand the impact of their product on supporting mental health in young people.

[6:42] How do organizations use dscout?

* Dscout works closely with the organizations to run campaigns, referred to as missions, to understand what matters most to their customers. * Members of the public can participate in the campaigns for businesses and are paid for their participation.

[9:11] Chip reveals what he learned about operations while serving in the United States Navy.